Legal Notes Mumbai Bank Branch

Mumbai Bank Branch

Credit Suisse AG, Mumbai Branch
10th Floor, Ceejay House, Plot F, Shivsagar Estate, Dr Annie Besant Road, Worli,
Mumbai 400 018
Ph: 022 6777 3400
Fax: 022 6777 3600

Mr. Sandeep Agarwal
Ph: 022 6777 3511
Fax: 022 6777 3600

Mr. Neil Bharadwaj
Ph: 022 6777 3621
Fax: 022 6777 3600

Mr. Ravi Sureka
Ph: 022 6777 3647
Fax: 022 6777 3600

Mr. Yogesh Bachwani
Ph: 022 6777 3417
Fax: 022 6777 3600

Details

Bank IFSC/NEFT Code: CRES0000001

Helpdesk Queries

Mr. Yogesh Bachwani
Ph: 022 6777 3417
Fax: 022 6777 3600

NEFT 24x7 Operationalisation
Availability timings of NEFT for customers:
For Inward transactions, the NEFT facility is available 24 hours to the customers and
For Outward transactions, the NEFT facility is available till 6.30 PM to the customers on working days.

Mr. Ravi Sureka
Ph: 022 6777 3647
Fax: 022 6777 3600

Customer Service Policies / Guidelines

Customer Service Policy PDF
Cheque Collection Policy PDF
Compensation Policy PDF
Deposit Policy PDF
Customer Redressal Policy PDF
Unclaimed Deposits & Inoperative Accounts Policy PDF
Citizen's Charter & Code of Customer Rights PDF
Information on Banking Ombudsman PDF
Detailed Statement of Complaints PDF
DICGC Notice PDF
Unclaimed​ Deposits/Inoperative Accounts PDF
Fair Practice Code for Lenders PDF
Advances granted to Individual Borrowers PDF
Customer Acceptance, Customer Care and Customer Severance Policy PDF

Important Information

Anti Money Laundering and Know Your Client Guidelines PDF
Marginal Cost of Funds based Lending Rate PDF
Tariff Structure for Services PDF
Deposit Rate Chart PDF

Beware of fictitious offers / lottery winnings / cheap funds offer RBI Advisory

RBI Advisory PDF
RBI Press Release PDF
Customer Awareness PDF

Form Centre

Account Opening Forms: For Deposit Products:
- Corporate Client
PDF
Account Opening Forms: For Deposit Products:
- Non-Corporate Client
PDF
Account Opening Forms: For Deposit Products:
- Non-Resident
PDF
Terms and Conditions:
- Corporates
PDF
Terms and Conditions:
- Non-Corporates
PDF
Terms and Conditions:
- Non-Resident
PDF
Account Opening Forms: For Loans and Advances PDF
Form A2 PDF

Disclosures

Audited Financial Statements:  
FY 2010-11:
- Audited Financial Statements FY 2011
ZIP
FY 2011-12:
- Audited Financial Statements FY 2012
ZIP
FY 2012-13:
- Audited Financial Statements FY 2013
ZIP
FY 2013-14:
- Audited Financial Statements FY 2014
ZIP
FY 2014-15:
- Audited Financial Statements FY 2015
ZIP
FY 2015-16:
- Audited Financial Statements FY 2016
PDF
FY 2016-17:
- Audited Financial Statements FY 2017
PDF
FY 2017-18:
- Audited Financial Statements FY 2018
PDF
FY 2018-19:
- Audited Financial Statements FY 2019  
PDF
Basel II / III Disclosures:
 
FY 2010-11:
- Basel II Disclosure - March 2011 PDF
FY 2011-12:
- Basel II Disclosure - September 2011 PDF
- Basel II Disclosure - March 2012 PDF
- Capital adequacy ratio 2011-2012 PDF
FY 2012-13:
- Basel II Disclosure - September 2012 PDF
- Basel II Disclosure - March 2013 PDF
- Capital adequacy ratio 2012-2013 PDF
FY 2013-14:
- Basel III Disclosure - September 2013 PDF
- Basel III Disclosure - December 2013 PDF
- Basel III Disclosure - March 2014 PDF
- Capital adequacy ratio 2013-2014 PDF
FY 2014-15:
- Basel III Disclosure - June 2014 PDF
- Basel III Disclosure - September 2014 PDF
- Basel III Disclosure - December 2014 PDF
- Basel III Disclosure - March 2015 PDF
FY 2015-16:
- Basel III Disclosure - June 2015 PDF
- Basel III Disclosure - September 2015 PDF
- Basel III Disclosure - December 2015 PDF
- Basel III Disclosure - March 2016 PDF
FY 2016-17:
- Basel III Disclosure - June 2016 PDF
- Basel III Disclosure - September 2016 PDF
- Basel III Disclosure - December 2016 PDF
- Basel III Disclosure - March 2017 PDF
FY 2017-18:
- Basel III Disclosure - June 2017 PDF
- Basel III Disclosure - September 2017 PDF
- Basel III Disclosure - December 2017 PDF
- Basel III Disclosure - March 2018 PDF
FY 2018-19:
- Basel III Disclosure - June 2018 PDF
- Basel III Disclosure - September 2018 PDF
- Basel III Disclosure - December 2018 PDF

- Basel III Disclosures - March 2019

PDF
FY 2019-20:  
- Basel III Disclosures - June 2019 PDF
- Basel III Disclosures - September 2019 PDF
Annual Report on CSR:  
FY 2014-15:
Annual Report on CSR
PDF
FY 2015-16:
Annual Report on CSR
PDF
FY 2016-17:
Annual Report on CSR
PDF
FY 2017-18:
Annual Report on CSR
PDF
FY 2018-19:
Annual Report on CSR
PDF