Financial and Regulatory Customer Notices

Customer Notices

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Notice of proposed transfer of index administration roles from CSSEL to CSI
This Notice relates to Credit Suisse's business of the administration of indices that constitute "benchmarks" for the purposes of the Benchmark Regulation.

Global Index Rules Supplement for CSI and CSSEL Indices

This Global Index Rules Supplement amends and supplements all indices existing on 25 September 2019 that are solely sponsored, created or administered by Credit Suisse International ("CSI") or Credit Suisse Securities (Europe) Limited ("CSSEL") (each such index, an "Impacted Index"). In accordance with the terms of the Global Index Rules Supplement, with effect from 26 September 2019, any Impacted Index that is solely sponsored, created or administered by CSSEL will now be solely sponsored, created or administered by CSI. Users of an Impacted Index shall read this Global Index Rules Supplement alongside the relevant rulebook for such Impacted Index.

Summary Conflicts Policy

Conflicts of Interest (10.1 General Terms) – Details in relation to Credit Suisse International, Credit Suisse Securities (Europe) Limited, Credit Suisse AG, London Branch, Credit Suisse AG, Dublin Branch, Credit Suisse Securities, Sociedad de Valores, S.A. and Credit Suisse (Deutschland) Aktiengesellschaft and conflicts of interest policy are available here:

Cost and Charges

MiFID 2 introduces wide ranging changes to the regulatory landscape. As part of these changes we are required to provide you with disclosure of any costs and associated charges relating to any investment services, ancillary services (Service) and/or financial instruments provided to you by Credit Suisse International, Credit Suisse Securities (Europe) Limited, Credit Suisse AG, London Branch, Credit Suisse AG, Dublin Branch, Credit Suisse Securities, Sociedad de Valores, S.A. and Credit Suisse (Deutschland) AG.

Complaints Procedure

In relation to Credit Suisse International, Credit Suisse Securities (Europe) Limited, Credit Suisse AG, London Branch, Credit Suisse AG Dublin Branch and Credit Suisse Securities, Sociedad de Valores, S.A. information regarding the process to be followed when handling a MiFID complaint, the complaints handling policy and contact details of the complaints management function is available here:

In relation to Credit Suisse Securities, Sociedad de Valores, S.A. information regarding the complaints process is available here:

In relation to Credit Suisse (Deutschland) Aktiengesellschaft information regarding the complaints process is available here:

General Clearing Member

GM/ITS Product Governance Approval Process

Information regarding the process followed in relation Credit Suisse International (CSi) manufactured products is available here:

Client Order Execution Policy

Client Order Execution Policy for Credit Suisse International, Credit Suisse Securities (Europe) Limited, Credit Suisse AG, London Branch, Credit Suisse AG, Dublin Branch, Credit Suisse Securities, Sociedad de Valores, S.A. and Credit Suisse (Deutschland) Aktiengesellschaft. Also included, where relevant, is report information relating to the execution venues (Regulated Markets, MTFs, OTFs and SIs) at an asset class level where the above entities place significant reliance when complying with best execution regulatory obligations.

CSSU maintains internal controls known as information barriers between its trading units. The information barriers are designed to prevent one trading unit from having knowledge of customer orders held by a different trading unit. With these barriers in place, one trading unit may hold a customer order while another trading unit, including the market making trading unit, executes an order for a Firm account that would satisfy the customer order.

The following documents provide additional information for our customers:

CFTC Rule 1.55 Information

The following disclaimer relates to Credit Suisse's prices and Net Asset Values published on Market Data Networks:

Disclosure of SEC Required Order Execution Information

Credit Suisse Securities (USA) LLC (Credit Suisse) has contracted with a vendor, VistaOne Regulatory Solutions, to prepare statistical reports in accordance with Securities and Exchange Commission (SEC) Rules 605 and 606. Public review of the monthly statistical reports in compliance with SEC Rule 605 and SEC Rule 606 is available on http://vrs.vista-one-solutions.com/.

Additional information regarding these SEC rules may be obtained from www.sec.gov or www.finra.org.

Data Protection

Information on how Credit Suisse International, Credit Suisse Securities (Europe) Limited, Credit Suisse AG, London Branch, Credit Suisse AG, Dublin Branch, Credit Suisse AG, Milan Branch, Credit Suisse (Deutschland) Aktiengesellschaft and Credit Suisse Securities, Sociedad de Valores, S.A. use information on people is set out here: 

Summary Allocation Policy

Summary of Credit Suisse Securities (Europe) Limited and Credit Suisse Securities, Sociedad de Valores, S.A.'s policy for allocation of fixed income securities.

FMSB Risk Management Transactions

CSSEL, CSI and/or CS London branch [CS] may execute transactions in connection with issuance of new bond transactions with an issuer that are intended to manage risks such as interest rate or FX risks that the bond issue may create for the issuer. Such transactions may be interest rate or cross- currency swaps to hedge the risks associated with the bond or they may be transactions in other derivative instruments executed ahead of the bond being announced that are intended to lock in reference rates ahead of a future bond issue. Risk management transactions may also be undertaken by CS to hedge risks associated with underwriting commitments and also by investors, at the point of any allocations, to hedge risks associated with an investment in a new bond.

Such risk management transactions may be executed at different times before, during and after the pricing of a new bond issue and the size and timing of such transactions may have an impact on the reference rate associated with a bond issue. CS will have regard to the potential impact its trading may have on the reference rate and has policies and procedures that are concerned with those risks. Any trade has to have a legitimate purpose and cannot be intended to have an impact on the reference rate. Factors to consider in relation to risk management transactions that may be executed include:

  • the timing of any transaction,
  • the size of any transaction and how any execution may be structured,
  • the rationale for any transaction,
  • who information about a potential transaction is shared with.

Credit Suisse HOLT Equity Factor Indices

Index Rulebook and Compositions.

Credit Suisse GEM 10% Risk Control (ER) Index

CS Rolling Futures Index Series

ISA Permit for Israel Security Law Art. 49A

Certain Credit Suisse entities offer trading services for Israeli clients outside of Israel stock exchanges and have applied for a permit under section 49A of the Israel Security Law which is being processed by the Israel Securities Authority (ISA). Further details including the entities and statutory disclosures are available here: