Financial and Regulatory Customer Notices

Customer Notices

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Summary Conflicts Policy

Conflicts of Interest (10.1 General Terms) – Details in relation to Credit Suisse International, Credit Suisse Securities (Europe) Limited, Credit Suisse AG, London Branch and Credit Suisse AG, Dublin Branch's conflicts of interest policy are available here:

Cost and Charges

MiFID 2 introduces wide ranging changes to the regulatory landscape. As part of these changes we are required to provide you with disclosure of any costs and associated charges relating to any investment services, ancillary services (Service) and/or financial instruments provided to you by Credit Suisse International, Credit Suisse Securities (Europe) Limited, Credit Suisse AG, London Branch and Credit Suisse AG, Dublin Branch.

Complaints Procedure

In relation to Credit Suisse International, Credit Suisse Securities (Europe) Limited, Credit Suisse AG, London Branch and Credit Suisse AG Dublin Branch, information regarding the process to be followed when handling a MiFID complaint, the complaints handling policy and contact details of the complaints management function is available here:

General Clearing Member

GM/ITS Product Governance Approval Process

Information regarding the process followed in relation Credit Suisse International (CSi) manufactured products is available here:

Client Order Execution Policy

Information relating to the execution venues (Regulated Markets, MTFs, OTFs and SIs) at an asset class level that Credit Suisse International, Credit Suisse Securities (Europe) Limited, Credit Suisse AG, London Branch and Credit Suisse AG, Dublin Branch place significant reliance on when complying with our Client Order Execution Policy.

CSSU maintains internal controls known as information barriers between its trading units. The information barriers are designed to prevent one trading unit from having knowledge of customer orders held by a different trading unit. With these barriers in place, one trading unit may hold a customer order while another trading unit, including the market making trading unit, executes an order for a Firm account that would satisfy the customer order.

The following documents provide additional information for our customers:

For information about CSSU's capital level, please refer to the FCM Capital Report on the NFA's website here.

Additional financial information on all FCMs is also available on the CFTC's website here.

The following information relates to Credit Suisse Securities (USA) LLC FCM Specific Calculated Value Financial Information:

The following disclaimer relates to Credit Suisse's prices and Net Asset Values published on Market Data Networks:

Disclosure of SEC Required Order Execution Information

Credit Suisse Securities (USA) LLC (Credit Suisse) has contracted with a vendor, VistaOne Regulatory Solutions, to prepare statistical reports in accordance with Securities and Exchange Commission (SEC) Rules 605 and 606. Public review of the monthly statistical reports in compliance with SEC Rule 605 and SEC Rule 606 is available on http://vrs.vista-one-solutions.com/.

Additional information regarding these SEC rules may be obtained from www.sec.gov or www.finra.org.

Data Protection

Information on how Credit Suisse International, Credit Suisse Securities (Europe) Limited, Credit Suisse AG, London Branch, Credit Suisse AG, Dublin Branch, Credit Suisse AG, Milan Branch, Credit Suisse (Deutschland) Aktiengesellschaft and Credit Suisse Securities, Sociedad de Valores, S.A. use information on people is set out here: 

FX Global Code Statement

Credit Suisse strongly supports the adoption of the Global FX Code of Conduct by FX market participants. Confirming its commitment, Credit Suisse intends to sign the Code's Statement of Commitment on a global basis, by 25 May 2018.

FMSB Attestation Statement

Credit Suisse International, Credit Suisse Securities (Europe) Limited and Credit Suisse AG London Branch acknowledge that the Standards published by the FICC Markets Standards Board ("FMSB") represent generally recognised good practice in the wholesale Fixed Income, Commodity and Currency ("FICC") markets. These entities confirm they are committed to conduct their FICC market activities (its "Activities") in a manner consistent with the Core Principles contained in FMSB Standards, and to have internal policies, procedures and controls reasonably designed to give effect to those Core Principles where they are applicable to its Activities, in a manner that is commensurate with the nature of its Activities in the relevant entity or jurisdiction. This statement of commitment applies to all Standards published by FMSB in final form prior to 31 December 2016.