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At Credit Suisse we value our clients and always endeavour to achieve the highest possible standards in service. We appreciate that things can sometimes go wrong leading to a possible complaint. A client complaint offers us the opportunity to mitigate any causes of dissatisfaction and to strengthen client relationships.
What to do if you are dissatisfied?
If you are dissatisfied about how we have managed any aspect of our products or services we request that you speak to your usual contact, or if you prefer, contact our Compliance Department directly.
How to contact us.
By email at email@example.com
By telephone +44 (0) 20 7888 8888
If you prefer to put your complaint in writing, you can send a letter to the address below for the attention of UK Compliance Complaints.
ATTN UK Compliance Complaints
Five Cabot Square
In order to file a query, communication or claim with Credit Suisse Securities, Sociedad de Valores, S.A. you can contact our offices directly.
By email at firstname.lastname@example.org
By telephone +34 91 791 5842
What happens after you contact us?
When you contact us with a complaint, we will ask for details of the issue, the more detail you are able to provide will assist us in resolving the matter more efficiently. We will do our best to investigate and resolve the issue as promptly as possible and will inform you of the outcome.
If we are unable to resolve your complaint promptly, we will acknowledge that the complaint has been received and who your main point of contact is. We will also keep you up-to-date with our progress on a regular basis.
We will always investigate your complaint impartially, treat you fairly and do everything we can to provide a prompt resolution. However if you are still unhappy with our response, we would prefer you to tell us, but you may also have the option to take civil action.