Contact & Support How to Complain

How to Complain

We're Here to Help

If you are not entirely satisfied with our service, we want to hear from you as soon as possible. We will aim to put matters right as soon as we can. Where possible, we will also take steps to prevent the problem happening again.

Contact your Relationship Manager

The quickest way to address any concerns you have is to contact your relationship manager or normal day-to-day contact.

Please allow them the first opportunity to answer your concerns and put matters right.

Write to Us

If you are not entirely satisfied, you can write to us at:

Credit Suisse
Client Feedback specialist unit
8070 Zurich
Fax +41 (0)44 333 62 99

If we can‘t resolve matters on the spot, we will send you a letter within five working days to confirm that we are investigating your matter.

Write to the Swiss Banking Ombudsman

We constantly strive to resolve any concern you raise. However, if you are not satisfied with our final response, you can refer your case to the Swiss Ombudsman Service.

Swiss Banking Ombudsman
Bahnhofplatz 9
P.O. Box
CH-8021 Zurich

Phone (08.30-11.30 a.m.)

  • +41 43 266 14 14 (German / English)
  • +41 21 311 29 83 (French / Italian)


  • +41 43 266 14 15