Once you have received your Username, Password and security device, and have downloaded the app, you can proceed to login to the app for the first time.
Step 1: Launch the app and enter your Username and Password
Step 2: You will then be prompted to generate and enter your Login Security Code
Step 3: Next, you will be prompted to create a new Password
Step 4: You will then have to authenticate the Password. To do this, generate and enter a One-Time-Password (OTP)
Step 5: An SMS notification will be sent to your mobile number registered with the bank to notify you about this change
Step 6: You have successfully logged to the app
For more information, please contact our Customer Care Center at +852 3407 8188 or via email at firstname.lastname@example.org. Alternatively, your Relationship Manager remains available to you.
External Asset Managers
We are dedicated to meeting the needs of External Asset Managers and their clients.