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General Information

Once you have received your Username, Password and security device, and have downloaded the app, you can proceed to login to the app for the first time. 

Step 1: Launch the app and enter your Username and Password


Step 2: You will then be prompted to generate and enter your Login Security Code

Generate the Login Security Code

Step 3: Next, you will be prompted to create a new Password

Step 4: You will then have to authenticate the Password. To do this, generate and enter a One-Time-Password (OTP)

Generate an OTP

Step 5: An SMS notification will be sent to your mobile number registered with the bank to notify you about this change

Step 6: You have successfully logged to the app

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Need Help? 

For more information, please contact our Customer Care Center at +852 3407 8188 or via email at apac.app@credit-suisse.com. Alternatively, your Relationship Manager remains available to you.

External Asset Managers

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We are dedicated to meeting the needs of External Asset Managers and their clients.