Credit Suisse Saudi Arabia Contact Us

Credit Suisse of Saudi Arabia
Laysen Valley, Building Number 6
Riyadh 12329-2376
Kingdom of Saudi Arabia
Tel. 966112039701
Fax 966112039791

At Credit Suisse we value our customers and always strive to achieve the highest possible standards of service. We appreciate that sometimes things can go wrong leading to a potential complaint. A customer complaint provides us with the opportunity to mitigate any causes of dissatisfaction and enhance customer relationships. What to do if you are not satisfied with our products or service. If you are not satisfied with how we have managed any aspect of our products or services, we ask that you speak to your usual contact, or follow the procedures below.

How to contact us.

By email at info.cssa@credit-suisse.com
By phone 966112039701
If you prefer to put your complaint in writing, you may send a letter to the address below for our Customer Complaint Handling Credit Suisse of Saudi Arabia
Laysen Valley, Building Number 6
Riyadh 12329-2376
Kingdom of Saudi Arabia

What happens after you contact us?

When you contact us with a complaint, we will ask you for details of the problem, the more details you can provide will help us resolve the matter more efficiently. We will do our best to investigate and resolve the issue as quickly as possible and will let you know the results.
If we are unable to resolve your complaint promptly, we will acknowledge that the complaint has been received and who is your primary contact. We will keep you updated on our progress regularly.

Complaint resolution

We will always investigate your complaint impartially, treat you with integrity and try our best to provide a quick solution. However, if you are still not satisfied with our response, we prefer you to let us know.