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To run a global business like ours, we rely on numerous suppliers and service providers. We consider factors like quality and shared values when forming such relationships and strive to work with those who conduct their businesses responsibly. In addition, we have developed a framework to monitor these relationships.
Credit Suisse strives to conduct its business in an economically, socially and environmentally responsible manner. We seek to ensure a work environment where integrity, fairness and professionalism are central values, as this is essential to our reputation and our brand.
Credit Suisse works with numerous suppliers or service providers from a broad range of sectors. We expect these partners to address risks responsibly and to conduct their business in a socially and environmentally responsible manner. We further expect them to strive for best practice, uphold high standards of ethics, honor the global and local environmental responsibilities and carefully mitigate risk. Our Supplier Code of Conduct (PDF) provides detailed information on these standards and aims to ensure that our external business partners respect human rights, labor rights, employment laws and environmental regulations.
To manage financial, operational and reputational risks and to meet the increasing regulatory requirements governing business relationships with third parties, Credit Suisse introduced the Third Party Risk Management (TPRM) Framework in 2016. Through TPRM, we assess potential environmental, social and labor law-related risks, among others, in connection with third parties. The framework also allows Credit Suisse to continuously monitor these relationships, to raise and track issues, and to thus better understand the associated risks and if necessary demand actions for improvement from suppliers and service providers.
These terms and conditions are to apply to any agreement between Credit Suisse and any third-party supplier/vendor where no other formal written agreement has been entered into. Unless otherwise agreed in writing, suppliers' General Terms and Conditions do not apply.
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Credit Suisse wants to work with suppliers who share our values to deliver excellent services to our clients. We establish and maintain relationships with small local and large international suppliers, selected on merit.
Our approach of selecting the right supplier for externally sourced goods and services is driven by a combination of sourcing complexity and the strategic or tactical priority of the good or service. Credit Suisse Sourcing & Vendor Management professionals are responsible for identifying, defining, and executing the most appropriate sourcing strategy through close internal collaboration with functional and support experts within the bank as well as the requestors of the service or product.
The suppliers are chosen based on merit to best meet Credit Suisse's strategic objectives. Depending on the approach, most goods and services are sourced from predefined suppliers, supplemented by some local spot-buying.
Before we enter into business relationships with our suppliers, we carefully conduct an analysis to assess their suitability. Our supplier portfolio is subject to recurring screenings, health-checks, risk assessments, and supplier base optimizations conducted in order to ultimately ensure the best possible service to our banking clients.
All of these sourcing activities are coordinated and overseen by the global Credit Suisse Sourcing & Vendor Management Organization. Leveraging the global structure of our bank, we strive to find the optimal mix of suppliers with local, regional and global capabilities in the worldwide supplier base.
Credit Suisse cares about establishing relationships with business that are often underrepresented in supplying the needs of major corporations. A diverse supply base helps us provide flexible and best-quality solutions at the best price for our clients. We are committed to supplier diversity in order to create and foster relationships with qualified underrepresented businesses, including but not limited to ethnic minority-, women-, lesbian/gay/bisexual and transgender (LGBT)-, disabled- and/or veteran-owned businesses that share our standard of excellence. More information can be found on the dedicated website.
Credit Suisse has made changes to its Source-to-Pay (S2P) systems, processes and support arrangements as part of its strategy to simplify its global sourcing, procurement and payment processes.
This is supported by the implementation of following core components of the integrated Sourcing and Vendor Management landscape:
Ivalua provides a comprehensive, modular, source-to-order suite. Credit Suisse intends to use this platform with vendors in a collaborative fashion and expects them to participate in the digitalization of its procurement processes.
CS/TPM provides the underlying technology support for Credit Suisse's Third Party Risk Management (TPRM) Program. TPRM plays a critical role in ensuring that Credit Suisse is able to take a risk-based approach to the management of its Third Party relationships and maximizes the business value of Third Party relationships through increased transparency and oversight. TPRM benefits also include an enhanced ability to meet the ever-changing global regulatory framework.
DocuSign is a digital contract execution (DCE) solution that enables contracts to be fully executed without ink signatures. Full signature history is available for audit purposes.
MyShop is a platform that improves efficiency and the supplier experience in the way Credit Suisse processes invoices. For any questions which are not addressed in the "See Also" section, the centralized S2P Service desk may be contacted:
Switzerland
Office hours are: 08:00 – 17:00 CET
myshopch.servicedesk@credit-suisse.com
Europe, Middle East*
Office hours are: 08:00 – 17:00 GMT myshopuk.servicedesk@credit-suisse.com
*non-Switzerland/non-Poland
Americas
Office hours are: 08:00 – 14:00 EST
ap.vendorquery@credit-suisse.com
APAC – India
Office hours are: 08:00 - 17:00 IST myshopapac.servicedesk@credit-suisse.com
APAC – Hong Kong SAR (China)
Office hours are 08:00 - 17:00 IST
myshopapac.servicedesk@credit-suisse.com
APAC – Singapore
Office hours are 08:00 - 17:00 IST
myshopapac.servicedesk@credit-suisse.com
Invoices submitted to all Credit Suisse legal entities have to meet Credit Suisse Invoicing Standards (PDF). Depending on the region to where a supplier invoice will be submitted to Credit Suisse, it is possible to send invoices as a PDF to a central email address.
As part of Credit Suisse's goal to improve the accuracy and timeliness of our processes, we will be making changes to the invoice submission process in the course of 2019.
Credit Suisse will inform the suppliers about all details through e-mail communications and regular updates of this Supplier Internet site.
Process changes to invoicing Credit Suisse entities are scheduled as follows:
| CAN, POL and USA: | Live since end of July, 2019, refer to details further down |
| AUS, CHE, ESP, UK, HKG, ISR, NLD, SGP and SWE: | end of August 2019 |
| IND and JPN: | beginning of September 2019 |
Supplier invoices can only be submitted as hard copies by postal mail and must be sent to the central postal address for Switzerland:
Legal entity name *
z.Hd. MyShop
Uetlibergstrasse 231
8071 Zürich
* e.g. Credit Suisse AG; Credit Suisse Group AG; NEUE AARGAUER BANK AG
The preferred method for the receipt of invoices for CAN, POL and USA is by upload through the new invoice submission supplier portal. Send an e-mail to 'credit-suisse.invoices@ipsservices.com' in order to receive details about the registering process.
Alternatively (and valid for all other countries) you can send invoices in PDF format to the region-/country specific email addresses as per below: