Our requirement. Responsible suppliers.
To run a global business like ours, we rely on numerous suppliers and service providers. We consider factors like quality and shared values when forming such relationships and strive to work with those who conduct their businesses responsibly. In addition, we have developed a framework to monitor these relationships.
Supplier Code of Conduct and Third Party Risk Management
Credit Suisse strives to conduct its business in an economically, socially and environmentally responsible manner. We seek to ensure a work environment where integrity, fairness and professionalism are central values, as this is essential to our reputation and our brand.
Credit Suisse works with numerous suppliers or service providers from a broad range of sectors. We expect these partners to address risks responsibly and to conduct their business in a socially and environmentally responsible manner. We further expect them to strive for best practice, uphold high standards of ethics, honor the global and local environmental responsibilities and carefully mitigate risk. Our Supplier Code of Conduct (PDF) provides detailed information on these standards and aims to ensure that our external business partners respect human rights, labor rights, employment laws and environmental regulations.
To manage financial, operational and reputational risks and to meet the increasing regulatory requirements governing business relationships with third parties, Credit Suisse introduced the Third Party Risk Management (TPRM) Framework in 2016. Through TPRM, we assess potential environmental, social and labor law-related risks, among others, in connection with third parties. The framework also allows Credit Suisse to continuously monitor these relationships, to raise and track issues, and to thus better understand the associated risks and if necessary demand actions for improvement from suppliers and service providers.
Supplier Selection and Engagement
Credit Suisse will work with suppliers who share our values to deliver excellent services to our clients. We establish and maintain relationships with small local and large international suppliers, selected on merit.
Our approach of selecting the right supplier for externally sourced goods and services is driven by a combination of sourcing complexity and the strategic or tactical priority of the good or service. Credit Suisse Sourcing & Vendor Management professionals in partnership with our strategic external sourcing partner ChainIQ, are responsible for identifying, defining, and executing the most appropriate sourcing strategy through close internal collaboration with functional and support experts within the bank as well as the requestors of the service or product.
The suppliers are chosen objectively, based on demonstrated commitment and ability to best meet Credit Suisse's strategic objectives.
Depending on the approach, many of our goods and services are sourced from preferred/pre-approved suppliers, supplemented as appropriate by spot-buying.
Supplier Quotations and Working Under Contract
Credit Suisse Procurement should be your primary point of contact for all requests, quotations and any other queries related to engagement. If you are asked by a CS employee outside Procurement for product or service pricing information, invited to provide a quote or participate in a request for proposal, you must immediately inform Procurement and copy the Buyer who responds in all subsequent communication with the bank.
Click here to provide details of the request received. Note that this link should only be used for this purpose; emails on other topics will not be responded to.
Supplier Mix and Superior Client Service
Before we enter into business relationships with our suppliers, we carefully conduct an analysis to assess their suitability. Our supplier portfolio is subject to recurring screenings, health-checks, risk assessments, and supplier base optimizations conducted in order to ultimately ensure the best possible service to our banking clients.
All of these sourcing activities are coordinated and overseen by the global Credit Suisse Sourcing & Vendor Management Organization. Leveraging the global structure of our bank, we strive to find the optimal mix of suppliers with local, regional and global capabilities in the worldwide supplier base.
Supplier Onboarding
After the decision was taken to onboard a new supplier, the respective buyer initiates the process in Credit Suisse MyShop S2O system.
Supplier receives an automated e-mail to login to Supplier Portal and to provide company data directly in the system.
In case of login issues please contact Support team.
Supplier Diversity
Credit Suisse cares about establishing relationships with business that are often underrepresented in supplying the needs of major corporations. A diverse supply base helps us provide flexible and best-quality solutions at the best price for our clients. We are committed to supplier diversity in order to create and foster relationships with qualified underrepresented businesses, including but not limited to ethnic minority-, women-, lesbian/gay/bisexual and transgender (LGBT)-, disabled- and/or veteran-owned businesses that share our standard of excellence.
More information can be found on the dedicated website.
Supplier Carbon
Credit Suisse is committed to developing Science Based Targets by September 2022, with interim emission goals for 2030 and the goal to achieve Net Zero by 2050. This will also include reduction in carbon emissions across Credit Suisse's suppliers. In order to achieve this, we will start by launching our supplier carbon reporting platform and engaging our suppliers on their carbon emissions data and reduction plans.
For more information and training materials please click here.
General and (Additional) Special Terms and Conditions of Credit Suisse for Purchases
Unless otherwise agreed in writing, suppliers' terms and conditions do not apply.
General Terms and Conditions (GTCs)
Following are the approved and official released General Terms and Conditions of Credit Suisse (which term shall include any Credit Suisse affiliates) for purchases:
Credit Suisse GTCs (PDF) (effective 22 Jan 2022) |
(Additional) Special Terms and Conditions (STCs)
The following STCs set forth certain additional and/or alternative terms and conditions that are specific to particular product or service types covered therein and which further amend, as formal addenda, the above GTCs where such particular product or service types are concerned:
| (effective 22 Jan 2022) |
Hardware Maintenance (PDF) (effective 22 Jan 2022) |
Software Term License and Maintenance (PDF) (effective 22 Jan 2022) |
Software Purchase License and Maintenance (PDF) (effective 22 Jan 2022) |
IT Services (PDF) (effective 22 Jan 2022) |
Software Evaluation (PDF) (effective 22 Jan 2022) |
For prior versions of Credit Suisse’ GTCs or STCs, if any, please click here.
Submitting Invoices to Credit Suisse
Detailed instructions for Credit Suisse third party suppliers/ vendors on how to submit invoices can be found here.
Our Supply Chain Systems
Credit Suisse has implemented a state of the art systems architecture to digitally enable its global sourcing, procurement, third party management and invoice processing activities. This architecture incorporates innovative solutions such as digital contract execution and electronic invoice processing. Credit Suisse continuously invests in its systems to increase digitisation, simplification and risk mitigation.