General Information


Account Transfer Service

Benefit from the free account transfer service

If you choose Credit Suisse as your house bank and would like to manage your banking business in the area of accounts and cards as part of a Bonviva Banking Package, we will take care of all aspects of transferring your accounts, quickly and free of charge.

Your benefits at a glance:

  • Smooth migration of your accounts, payment facilities, and cards – simply, quickly, and free of charge
  • Relief in terms of the new set-up of banking services – from salary payments, direct debits, standing orders, up to and including your e-bills
  • Active support in drawing up the necessary correspondence

In the case of the transfer of your account and other banking services, our advisors will be happy to help you at all times. So that we can address your needs optimally in the personal consultation, please make sure that you have the completed checklist for transfer ready.

Frequently Asked Questions

How do I transfer my banking relationship to Credit Suisse?

To transfer your banking relationship to Credit Suisse, we provide the following key banking services for you:

- Private account, savings account, and current account
- Debit cards, credit cards, prepaid cards, Travel Cash cards
- Direct debits, standing orders, e-bills

Please note that the account transfer service is exclusively for Bonviva clients. Do you not yet have a Bonviva Banking Package? Here you will find all the key information concerning Bonviva.

What does my new house bank need to know?

To ensure that Credit Suisse can transfer your existing banking services and payment facilities, it is beneficial if you bring your completed checklist for the transfer service with you to your personal consultation.

The following details are required for the transfer:

- Previous accounts with IBAN (private account, savings account, current account)
- Existing credit cards, prepaid cards, and Travel Cash cards
- The name and full address of your employer or the pension fund to report to regarding your new salary or retirement account
- Overview of your billing with standing orders, direct debits (DD) and e-bills, such as health insurance plan, telephone service providers, landlord, and insurance (tip: you can have this overview printed out by your former house bank or directly from the online banking application of your previous house bank)

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