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Five Cabot Square, London, E14 4QR
+44 (0) 20 7888 888845 Pall Mall, London SW1Y 5JG
+44 (0)20 7888 0500To arrange a meeting with a Relationship Manager
+44 (0) 20 7883 9900Contact a specific department or member of staff
+44 (0) 207 888 8000If you are an IFA, call Credit Suisse Administration Centre
+44 (0) 345 840 0272For general enquiries about ISAs, call Credit Suisse Administration Centre
+44 (0) 345 840 0271For individual enquiries for Credit Suisse in Switzerland
+41 848 880844For corporate enquiries about Credit Suisse in Switzerland
+41 800 888874At Credit Suisse we value our clients and endeavour to always achieve the highest possible standards in service. We appreciate that things can sometimes go wrong leading to a possible complaint. A client complaint offers us the opportunity to mitigate causes of dissatisfaction and to strengthen client relationships.
Below we have set out the various ways you can contact us should you wish to raise a complaint. We have also provided some guidance on our complaints handling process and a link to the Credit Suisse Complaints Handling Procedure should you require further information.
If you have a complaint, we will do our best to resolve the issue as quickly as possible. You may wish to contact your Relationship Manager via telephone or email. If the complaint cannot be resolved in the first instance, it will be evaluated and, as appropriate, investigated under the supervision of Senior Management and the Legal and Compliance Department.
When you contact us with a complaint, we will do our best to resolve the issue as quickly as possible. Where your complaint can be resolved quickly, we will conduct an investigation and send you a summary resolution document to confirm how the complaint has been reviewed and closed.
If your complaint is complex in nature an extensive investigation may be required. If this is the case, we will confirm that the complaint has been received, who your main point of contact is and begin our investigation. Throughout the investigatory process, we will keep you up-to-date with our progress.
After 8 weeks, if your complaint is not yet finalised, we will confirm the progress and explain why we may require further time to investigate. At this point we will also give you the details of the Financial Ombudsman Service - an independent public body whose job is to resolve individual disputes between consumers and businesses fairly, reasonably, quickly and informally. For further information please visit http://www.financial-ombudsman.org.uk.
If you prefer to put your complaint in writing, you can send a letter to the address below for the attention of your Relationship Manager:
Credit Suisse (UK) Limited
Five Cabot Square
London
E14 4QR
United Kingdom
PO Box 854, Newport NP20 9JQ