The trust of its clients and other stakeholders is essential to the success of a global bank like Credit Suisse. And here, dialogue and transparency are decisive factors. That's why we foster regular dialogue with a wide variety of stakeholders.
Engaging with our Stakeholders
The long-term success of our bank depends on our ability to gain and maintain the trust of our stakeholders.
Our business works on the basis of trust. One of the ways we inspire trust in our stakeholders is by knowing what they expect from us and how their expectations are changing. We therefore regularly engage in a dialogue with clients, shareholders, employees, regulators and NGOs, as well as other groups of stakeholders. We gain an understanding of their needs and interests through discussions and by conducting surveys or participating in events, as well as through our involvement in initiatives, forums and associations. Individual groups of stakeholders have different – and sometimes conflicting – interests and consequently have their own specific expectations of us as a bank. By exchanging our views with these stakeholders, we gain a more detailed understanding of our responsibilities in our core business of banking, as well as our responsibilities toward our employees, society and the environment. At the same time, this dialogue enables us to identify potential issues at an early stage, offer our perspective and help to develop solutions to current challenges wherever possible.
We cultivate an open dialogue with our clients, shareholders, investors and analysts in order to identify their needs and interests, and to provide them with timely and relevant information about our company and about our investment expertise and research.
- Annual global survey
- Regular conferences and events for clients
- Relationship Managers
We regularly consult with our clients to help ensure that our products and services meet their needs and expectations. We also share market research and insights on financial issues and social, economic and political topics with clients.
Shareholders, Investors and Analysts
- Investor Relations
- Annual General Meeting
- Quarterly reporting
- Annual report and accounts
- Conferences, e.g. the annual Asian Investment Conference
We inform shareholders, investors and analysts about our financial and operational performance to support their investment decisions and to help them form an opinion about Credit Suisse. In addition, we organize conferences about topics that are of interest to them, including compensation, global economic developments and investment opportunities. Credit Suisse’s Research team makes a contribution to the public debate of key topics through thought leadership publications.
Credit Suisse – in particular the Investor Relations department – provides analysts, investors, the media and other interested parties with relevant, insightful disclosure to enable a comprehensive and accurate assessment of the company's value. Credit Suisse, through its Investor Relations department, also engages with institutional shareholders on corporate governance topics. Specifically they encourage shareholders to execute their voting rights on the Annual General Meeting, and receive important feedback to better inform the Board of Directors which contributes to the overall governance of the bank.
At Credit Suisse, we believe that a sound social environment creates economic stability, which is key to the long-term success of our business. Credit Suisse maintains a direct dialogue with politicians, legislators and regulators, as well as members of the business community, academics and NGO representatives. We take part in discussions about economic, political, environmental and social issues through our involvement in initiatives and associations as well as think-tanks. This provides us with an opportunity to contribute our viewpoint as a global bank and to offer our expertise on a range of topics.
Authorities and Politics
- Public Policy
- Regulatory Affairs
- Regular exchange of information
- Working groups
- Trade and business associations
Government stakeholders and regulators expect Credit Suisse to comply with current financial laws and regulations and to respond appropriately to regulatory developments, including new capital and liquidity requirements and rules governing transparency. Regulators and legislators also expect us to help combat financial market crime. The Public Policy and Regulatory Affairs teams strive to act as reliable dialogue partners and play an active role in associations and governing bodies.
- Corporate Communications
- Media Relations
Media representatives expect Credit Suisse to communicate about its performance, products and services in an open, transparent and timely manner. In addition to inquiring about the financial strength and performance of Credit Suisse, journalists inquire about topics such as compliance, governance issues or compensation. Credit Suisse’s Media Relations team strives to act as a reliable partner in this context.
The dialogue with society involves listening to our employees and working closely with national and regional bodies that represent their interests to ensure the needs of our people are taken properly into account. We are also in dialogue with our suppliers to ensure that they are in line with our requirements for responsible social and environmental conduct.
Employees and Trade Unions
- Employee surveys
- Town hall meetings with senior managers
- Credit Suisse Staff Council
- European Works Council
To help ensure that our employees’ needs and interests are taken into account, Credit Suisse has, for many years, worked closely with bodies that represent employee interests. We also conduct regular internal surveys to assess our employees’ level of engagement. Their feedback provides an important indication of areas with potential for improvement and the corresponding measures that can be taken.
- Ongoing dialogue
- Supplier Code of Conduct
Credit Suisse strives to maintain a fair and professional working relationship with its suppliers. It is important for our business partners to know how our understanding of corporate responsibility affects them. Our Supplier Code of Conduct defines the standards relating to business integrity, labor and social aspects, environmental protection and general business principles that Credit Suisse expects them to meet. To achieve further progress in the areas of social and environmental responsibility, the Supplier Code of Conduct may require suppliers to implement measures that go beyond local laws and regulations.
Credit Suisse participates in a dialogue about various environmental topics. In this context, we share our views and knowledge with various organizations and groups of experts or we provide material for publications. We also maintain an dialogue with non-governmental organizations (NGOs) in order to understand their concerns and to identify and to address a range of social and environmental issues. We regularly contribute to the public debate on a wide spectrum of economic, political, social and environmental topics.
NGOs and IGOs
- Sustainability Affairs
- Corporate Citizenship
- Discussions and events
- Participation in global initiatives
Credit Suisse cultivates relations with non-governmental organizations (NGOs) in discussions and through our involvement in networks and initiatives, as well as by participating in events. We consider this dialogue to be important since it encourages each party to see key issues from a new perspective and it promotes mutual understanding. Our discussions with NGOs center on topics such as climate change, biodiversity and conservation as well as risks relating to the financing of projects and human rights-related issues. Our involvement in intergovernmental organizations (IGOs) such as the UNEP Finance Initiative and the UN Global Compact helps us to observe internationally recognized principles and to promote a proactive approach to sustainability issues within the company. We also engage in long-term partnerships with the Asian Development Bank and in long-term partnerships in the areas of microfinance and education.
- Corporate Citizenship
- Discussions and debates
- Support for employees who hold a public office
- Employee volunteering
We cultivate constructive relationships with local organizations and institutions and support charitable projects through financial contributions, employee volunteering and expertise sharing. We also consider it part of our social responsibility to support the “militia” system of politics in Switzerland and the work of its political parties in performing functions of state by enabling our employees in Switzerland to hold a public office alongside their regular position at the bank. To promote inclusive growth, we work with partner organizations to make a targeted contribution to economic and social development in the regions in which we operate.
We regularly seek direct contact with stakeholders and contribute our views and experience to the public debate.
Our experience as a global bank has given us wide-ranging expertise in many areas. Our day-to-day work and contacts with society mean that we are constantly building on this expertise. In return, we share this expertise with the society at large. One opportunity to do so is at national and international conferences, where we confer with leading figures from all disciplines and industries, and opinion leaders from the worlds of business, politics, science and society.
In 2013, Credit Suisse was represented at various important international events.
Credit Suisse has been a member of the WEF for more than two decades and a strategic partner since 2006. At the annual meeting in 2013, Credit Suisse hosted various events on topics such as financial stability and monetary policy, as well as entrepreneurship and women’s leadership.
The AIC is now regarded as one of the most important investor conferences in Asia Pacific, attracting around 2,000 business leaders, academics, politicians and regulators, as well as institutional and high-net-worth investors. The conference enables the participants to meet with experts to discuss global economic developments, to increase their knowledge about investment opportunities in Asia Pacific and to attend presentations by leading listed companies.
Credit Suisse has hosted the Lifefair forum event series for three years. This series of Zurich-based events about sustainability provides a platform to address questions and explore different solutions to promote a more sustainable approach to business. The topics discussed in 2013 include the green economy, energy transition, sustainable investing and ways of securing competitive advantages through sustainable business approaches.
Networks, Initiatives and Working Groups
Credit Suisse takes part in international working groups and initiatives. We promote the exchange of corporate responsibility-related knowledge and experience with other organizations, institutions and experts.
Credit Suisse is currently involved in the following committees and initiatives:
Contributions to the Public Debate
Credit Suisse's publications regularly include analyses of important current affairs.
Our publications are an important component of Credit Suisse’s dialogue with its various stakeholders. We use a range of media and different formats to satisfy the information requirements and preferences of our readers. Our offerings are targeted primarily at clients and investors but are also used by the media and academics, thus benefiting a broad audience.