Credit Suisse Top Stories
Online & Mobile Banking has never been so straightforward and easy to use: Credit Suisse Direct is your reliable partner for all of your private & corporate banking transactions. Regardless of whether you check your account statements relaxing at home, sign up for a new leasing or credit contract in the office, pay a bill while you’re out and about, or peruse your securities safekeeping account while on the train – with Online & Mobile Banking at Credit Suisse you always have an overview of your finances and can take care of your banking business wherever and whenever you want.

Credit Suisse Direct

Enjoy the freedom to review account statements from home, pay a bill while on the go, or check your securities safekeeping account on the train. On your computer, smartphone, or tablet – Online and Mobile Banking from Credit Suisse lets you bank wherever and whenever you like.

Your benefits

  • Improved, client segment specific landing pages & menu navigation
  • New application design with personalized dashboard for convenient daily banking
  • Improved SecureSign journeys
  • Strategic market data with SIX
  • Enhanced trading features
  • Enhanced investment management solutions
  • New Private Mandate Dashboard
  • Integration of corporate moduls
  • View and extend mortgages
  • Manage country settings for Maestro cards
  • Fast, efficient support with screen sharing function (for selected client segments)

Sign up for Online and Mobile Banking

Simply complete our online form.

Credit Suisse Direct App – Download

Download the free Credit Suisse Direct app from the App Store.

Download the free Credit Suisse Direct app from the Google Play Store.


Accounts & Payments

Manage Your Liquidity with Balance Optimizer

Would you like to control your available liquidity according to your own needs? With the Credit Suisse Balance Optimizer, you make your own rules for automated account transfers.

Balance Optimizer (PDF)

The New eBill

Electronic bills are replacing conventional, paper-based invoicing. Today's electronic bill is now called "eBill." The new eBill can also be used to pay your invoices quickly, securely, and on a paperless basis directly from your Online Banking account.

Find out more about eBills
eBill (PDF)

Cardservice – Credit Card Spending at a Glance

In addition to Credit Suisse Online Banking, you also have access to cardservice – an online platform with all relevant information about your credit cards. If you have questions about your credit card please contact the issuer, Swisscard AECS GmbH, directly.

Find out more about cardservice

Credit Suisse Prepaid Cards App

The Credit Suisse prepaid card app gives you the perfect overview.

View your card charges, cash withdrawals, spending, and the current card balance of your Credit Suisse Prepaid card or Travel Cash card. If you have any questions (or have lost your smartphone), please contact Swiss Bankers Prepaid Services at +41 31 710 12 15, Monday to Friday, 8:00 a.m. to 6:00 p.m.

Credit Suisse Prepaid Card App – Download

Download the free Credit Suisse Prepaid Card app from the App Store.

Download the free Credit Suisse Prepaid Card app from the Google Play Store.

Mortgages – View and Extend Online

In your Online Banking account, you will see a list of your mortgages and the contractual details such as the current interest rate, the term, and the current credit volumes. You may also quickly and easily extend your mortgage yourself.

Credit Suisse TWINT

With Credit Suisse TWINT, you can make convenient and secure payments with your smartphone. Cash transfers are also easy with Credit Suisse TWINT.

Find out more about TWINT

Additional Software to Make Your Life Easier

As a Credit Suisse client, you’ll receive discounts for the offline payment applications and scanners named below.

MacPay (for Mac OS)

MacPay is an offline payment application for payments in Switzerland and abroad. You can manage several accounts simultaneously. You can also export payment orders to the most popular accounting programs and print payment lists as a summary or in detail.

Learn more

CLX.NetBanking Credit Suisse Edition

CLX.NetBanking is a password-protected, offline payment application with multi-client capability for entering domestic and foreign payments. It comes with EURO-ISR built in, plus a bank clearing and postcode directory.

Find out more about CLX.NetBanking

PayPen

PayPen is a multi-functional scanner. In addition to the encoding lines for Swiss payment slips, PayPen recognizes texts in 37 languages and transfers them to any document you choose.

Find out more about PayPen

FAQ Credit Suisse Direct – Frequently Asked Questions

In our FAQ database, you will find answers to frequently asked questions.


Corporate & Institutional Clients

You have a company, and are not yet a Credit Suisse client?

Open a banking package online in just a few steps and benefit from the comprehensive offering  for your daily finance requirements.

Payments - A Payment Process That Requires Minimal Effort

A sophisticated payment wizard lets you make payments quickly and easily on your PC or via your accounting software.

  • Payment orders in line with the ISO 20022 standard 
  • Template suggestions for single payments 
  • Optimum management of templates and folders 
  • Ability to adopt payment orders issued from your previous online banking platform

Additional information can be found in our fact sheet (PDF).

Online Credits - Manage All Your Credits in One Place

Online Credits is a new digital channel which provides you with an overview of all of your credit exposure. Now you can easily apply for and manage your credit online, 24/7.

  • Easily monitor your credit frameworks and products
  • Easily review your credit exposure with third parties
  • Reduced administrative efforts due to streamlined credit application process
  • Easily manage your credit-related documents
  • 24/7 access to your credit portfolio
  • You must have view rights to see your company’s credit exposure and create rights to request new credits (these rights can be ordered via your Relationship Manager)

Additional information can be found in our fact sheet (PDF).

Online Leasing - When It Needs to Be Fast: Manage Your Leasing in an Instant

Process leasing of capital goods and cars online in a matter of minutes. You'll benefit from this feature in all situations, not just when you're short of time.

  • Online leasing applications 
  • Significantly faster processing time for leasing applications 
  • Fast credit decision 
  • Easy monitoring of your leasing portfolio 
  • Archive your lease agreements

Additional information can be found in our fact sheet (PDF).

Multibanking - Plan and Monitor Liquidity – Including Relationships with Other Banks

The multibanking feature even allows you to integrate accounts with other banks into your Credit Suisse accounts, thus making it easier for you to view the development of your liquidity in a way that works for you and allocate your assets in the best way possible.

  • Online onboarding and independent management of your external bank accounts
  • Cost effective and simplified multibank data aggregation using SWIFT, EBICS and Intersys 
  • One login for an overview of liquidity across all of your bank accounts 
  • Continuous access to your multibank dashboard

Additional information can be found in our fact sheet (PDF) and in the terms and conditions (PDF).


Self Administration - Manage User Rights Online – for Maximum Efficiency and Transparency

With the self-administration function, you can manage your company's user rights yourself. This means you can avoid the time and effort involved in postal deliveries. And you have full transparency at all times with regard to authorizations.

  • Independent management of your company's user rights
  • Immediate authorization of all user rights managed online
  • Real-time overview of all user rights
  • Separate entry and approval of user rights managed online by nominating several internal administrators
  • No additional forms and procedures

Additional information can be found in our fact sheet (PDF).

FAQ for corporate & institutional clients

In our FAQ database, you will find answers to frequently asked questions.


Portfolio & Trading

New Private Mandate Dashboard

Clients with a Private Mandate now can access customized screens in CS Direct. Gain up to date insights on your Private Mandate, such as the current asset allocation, performance, projected wealth, investment decisions and more on the new overview screen. In addition access the brand new market forecast screen to view targeted research relevant to your Private Mandate.

Which types of securities can be traded using Online Banking?

The following types of security are allowed using Online Banking:

  • Equities
  • Bonds
  • Warrants
  • Investment funds
  • Call and put options
  • Rights
  • ETFs

What does a securities order cost?

The cost of a securities order varies according to the volume, stock exchange, and type of security. You will find an overview of prices in the Table of Fees and Commissions.

What do different types of orders mean?

Market order – A market order is executed at the best bid or ask price available on the order book at the time of entry.

Limit order – With a limit order, the client sets a price for the purchase or sale of the securities.

On stop order – As soon as the trigger price is reached, a stop limit order becomes a normal limit order.
An on stop order is a purchase order, which must be executed immediately the security reaches a certain price level. As soon as the trigger price is reached, the order is executed at market.

Stop loss order – A stop loss order is a limited sell order. If the trigger price is reached, the order is converted into a market order and executed at the next best price.

Stop limit order – Once the trigger price is reached, a stop limit order becomes a standard limited order.

Can securities orders for investment funds be input with a limit?

It is possible to enter a limit for investment funds that are traded in the secondary market (officially traded on a stock exchange). It is not possible to enter a limit for investment funds that are traded in the primary market (purchase/sale of a new issue, or issues/redemptions).

By when must I input an order for an investment fund in the primary market?

Each fund has its own specific daily time limit for the acceptance of orders, which is set by the market and settlement. The time limits for order entry are listed in “Fund Lab” under “Purchases & Sales”.

Can an order for an investment fund in the primary market be canceled?

No, these cannot be canceled via Online Banking.


Security

Highest Security Standards with SecureSign

With Online and Mobile Banking from Credit Suisse, you'll benefit from SecureSign – a state-of-the-art, easy-to-use security procedure. When you log in or make an individual payment you will be shown an image that only you can decrypt. The SecureSign app is used to decrypt the image.

Three Steps to Your SecureSign

Requesting SecureSign is easy with Online Banking.

  1. Log in to Online Banking.
  2. Go to the "Client Center" tab and register for SecureSign under "My Profile."
  3. Once you have registred you will receive your personal SecureSign letter. With this letter you will be able to set up SecureSign.

Note: Please keep the SecureSign letter in a safe place. You need it to set up SecureSign. The setup needs to be done for every mobile device you want to use the SecureSign app on.

Set up SecureSign

  1. Download the free SecureSign app from the App Store or the Google Play Store. You can find the app for your mobile device using the search term "SecureSign by Credit Suisse."
  2. Go to the Online Banking login page on your computer (PC or Mac).
  3. Enter your user ID and your password.
  4. Start the SecureSign app on your mobile device.
  5. Then follow the directions until you have successfully completed the setup.

SecureSign App – Download

Download the free SecureSign app from the App Store.

Download the free SecureSign app from the Google Play Store.

FAQ SecureSign – Frequently Asked Questions

In our FAQ database, you will find answers to frequently asked questions.

Communicate Safely with SecureMail

We are firmly committed to protecting your data.

With SecureMail, you can send and receive your confidential banking information using a secure communications channel. SecureMail is available exclusively to our private clients. If you have any questions please contact your relationship manager, or make an appointment for a consultation at one of our branches.

Important Security Factor: Your Awareness

Credit Suisse gives top priority to security in Online and Mobile Banking. It is also important for you to be alert. Credit Suisse will never ask you to disclose your personal information via email, text message, or telephone. If you receive such an email, please delete it immediately.

What you need to know about cybersecurity (PDF)

E-documents for Protecting the Environment

Using e-documents gives you a way to have bank statements, such as tax-related documents, sent to you electronically as PDF files and view them in your document box. That way you can play your part in protecting the environment.

Sign up for e-documents

Use our online form.

Get support

Contact Online and Mobile Banking Support. Tel. 0844 800 888 Monday to Friday: 8:00 a.m. – 10:00 p.m. Saturday and Sunday: 9:00 a.m. – 4:00 p.m.


Mobile - Credit Suisse Direct: Use the Mobile App

Whether at home on the sofa, on vacation, or on the train: The Credit Suisse Direct app lets you take care of your banking business wherever and whenever you like – on your smartphone or tablet. Enjoy convenient, flexible banking, and the highest security standards with SecureSign.

Your benefits

  • Scan bills and pay them more quickly
  • Receive push messages for account movements and e-documents
  • Find branches and ATMs
  • Get support with callback service

Credit Suisse Direct App – Download

Download the free Credit Suisse Direct app from the App Store.

Download the free Credit Suisse Direct app from the Google Play Store.

Would you like more information about Online and Mobile Banking?

Schedule a personal consultation
Schedule a personal consultation or call our Customer Service Center 0848 880 840.