General Information

FAQ on Online Banking

What conditions must be met in order to be able to use Online Banking?

  • Account at the bank
  • Online Banking contract with the bank
  • Modem or ADSL connection
  • Internet browser (e.g. IE, Mozilla, or Safari)

How can users be adapted/deleted?

Changes/additions can be requested by authorized signatory account holders. Please contact your Relationship Manager.

What does Online Banking cost?

You do not pay a basic fee for Online Banking. You only pay any subscription and connection charges to your internet provider. Please note: any account or safekeeping account fees are not included.

How can I order an Online Banking contract?

Please contact your relationship manager.

Secondary Content

Contact Us

Telephone: +352 46 00 11-1
Fax: +352 46 32 70
Address: 5, rue Jean Monnet
L-2180 Luxembourg
P.O. Box 40
L-2010 Luxembourg

In Case of Complaint How to Contact Us? (PDF)

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