Navigation

General Information

FAQ SecureSign 

Introduction

Why is SecureSign being introduced? 

Credit Suisse places great importance on security in Online Banking. Guaranteeing a high standard of security constantly requires us to implement the latest security technology.

What will change in Online Banking?

The Online Banking login procedure will change.

How do I enroll in SecureSign?

Log in to Online Banking. In the "Client Center," you will find the option for enrolling in SecureSign under "My Profile."

Telephone Registration
Please contact your Relationship Manager to enroll in SecureSign over the phone.

What happens after I enroll in SecureSign?

Once you have registered, you will receive an activation letter in the next few days by mail. It will contain your personal activation image for completing your registration. Please note that once you have registered for SecureSign you have a 30-day grace period until you can no longer use your former SecurID security procedure.

Is SecureSign free?

Yes, use of the SecureSign authentication process, including the SecureSign app, is free of charge.

What advantages does SecureSign have?

  • Total security – state-of-the-art encryption technology makes banking as secure as possible
  • Offline usability – available anytime, anywhere – even without an internet or phone connection
  • Multi-device capability – access the app on up to eight different devices with one user ID
  • Simplicity – log in quickly and conveniently

How can I use several devices to log in with my user ID?

In order to use more than one device for login with your user ID, you can add more devices after logging into your profile under "SecureSign." After adding a device and perform a new login, you can set it up. For this, you need your personal activation letter.

How do I add another user ID on my device?

In order to use another user ID on a device, you must request SecureSign for the other user ID.


To add the user ID to your device, please follow these steps:

  • Go to the settings for the SecureSign app (gear wheel at the top right) and click at the bottom on "Add app account."
  • Start Online Banking and enter the other user ID and your password.
  • Perform the set-up as usual.

Can I use SecureSign to log in for multiple users with different IDs?

One device can be used to log in with up to eight different user IDs.

What do I do with my old SecurID?

If you use your SecurID as authentication procedure for other programs e.g. SecureMail, you will continue to require this token.

Credit Suisse cares about our environment. Since the SecurID contains a battery, it does not belong in your household garbage.
If you only used to access online banking with your SecurID: As soon as you have successfully set up SecureSign, take the SecurID to an electronics recycling center, just like you do with other defective devices or ones you no longer need such as TVs or kitchen appliances.

System requirements

What requirements are there for the SecureSign method?

To use SecureSign, you need a smartphone or tablet (e.g. iPad) with a camera and current operating system.

What smartphones and tablets are supported for the SecureSign method?

We currently support smartphones and tablets using the Android or iOS operating systems in the versions below:

Operating System

Android 4.1.2. and higher
iOS 7 and higher

Manufacturer/Device

Examples: Samsung, LG, Google Nexus
Examples: Apple iPhone 4 and later

I do not own a smartphone. Can I still use SecureSign?

Currently, SecureSign requires a smartphone or tablet, either made by Apple (iOS operating system, version 7 or higher) or a maker of Android devices (Android operating system, version 4 and higher).

Can I use SecureSign on my Windows Phone?

We do not currently offer SecureSign for the Windows Phone operating system.

Can I use SecureSign on my jailbroken or rooted smartphone or tablet?

We advise against the use with such devices, as "jailbreaking" and "rooting" lower the security of your phone.

Where can I optain SecureSign?

The SecureSign app is available around the world from Apple's App Store and the Google Play Store.

Can SecureSign also be used without internet access?

Internet access is required only for the initial download of the SecureSign app. Afterwards, the method operates without a telephone or internet connection, so it can be used abroad or in locations with weak mobile phone coverage. Please note that you still need an internet connection for Online Banking itself.

What does "transaction signing" mean?

Transaction signing refers to the confirmation of certain transactions through the additional entry of a code. Transaction confirmation is used when changing passwords, adding a new device, or entering payments. When you submit a payment order that our system classifies as unusual, you are requested to scan a SecureSign image. The details of the payment are then displayed in the SecureSign app for you to review. If you want to approve the payment, you must enter the displayed code.

How can I determine the device ID of a device?

To determine the device ID of a device, go to the SecureSign app settings (gear wheel at the top right). In the Settings, the device IDs are shown in a list.


You will find more information on the "Manage your SecureSign" page in your Online Banking. You can find the page in the Client Center under "My Profile" - "SecureSign." The activation date and the device type are used for identification.

Can I continue to use offline payment software after switching to SecureSign?

Currently, you can continue to use offline payment software with your existing security process even after switching to SecureSign. The availability of SecureSign for the offline payment software depends on the software manufacturer. Please contact the manufacturer if you have any questions related to the introduction of SecureSign in the software.

Activation letter

How long is my activation image valid?

Your personal activation image never expires, thus enabling you to activate additional devices for use with the SecureSign method at a later date if needed.


Note: Keep your activation letter in a safe place and make sure that no one can access your personal activation image.

I lost my activation letter; what should I do?

If you lose your activation letter, call your Relationship Manager to request a new one.

I am unable to scan my activation image. What do I need to do?

Smooth out the letter, and try to scan it again with the SecureSign app under good lighting conditions. If repeated attempts continue to fail, please contact your Relationship Manager. You may need to request a new activation letter.

Why will the activation graphic be sent by mail?

The activation graphic will be sent physically by mail for security reasons.

Questions about Possible Problems

How long does the SecureSign image shown in Online Banking remain valid?

The multi-colored image displayed in Online Banking is valid for one minute.

What do I do to receive a new and valid SecureSign image?

To receive a new SecureSign image in Online Banking, you need to go to the Online Banking homepage and re-enter your user ID and password.

I have a new smartphone or tablet. Can I continue to use SecureSign after I've restored the device from a backup?

iOS and Android security settings prevent restoration of the previously activated SecureSign app. The device must be reactivated after restoration. You can add a new or additional device yourself in Online Banking. To do so, you need a device that has already been registered. If you no longer have such a device, please contact your Relationship Manager. You will then be able to activate SecureSign for the new/additional device in the usual way. For this, you need the activation letter with your personal activation graphic.

I reset my smartphone or tablet. Why is SecureSign not working?

After resetting your smartphone or tablet, you will need to reactivate the app using your personal activation image.

I have submitted a payment order, but I was not required to confirm it with SecureSign. Why?

When you make payments to recipients we know, such as your insurance company, we generally do not ask you to confirm them.

I accidentally deleted the SecureSign app from my Smartphone or tablet. What do I need to do?

Please download the SecureSign app from the Apple App Store or Google Play Store again. Then please contact your Relationship Manager for assistance.

Why is most of my iPhone/iPad screen black after starting the SecureSign app?

In order to be able to use the SecureSign app, the camera authorizations for it must be activated. After selecting the SecureSign app, the authorizations can be issued in the iPhone/iPad settings under "Camera."

I have lost my smartphone/tablet with which I use SecureSign. What do I do?

If you have lost your smartphone or tablet, you should deselect it for Online Banking. If you have another device set up, you can do this under "SecureSign" in your profile. If you do not have another device set up to log in with, please contact your Relationship Manager.

Secondary Content

Contact Us

Client Login