General Information

FAQ on Direct Net

How Does SecureMail Work?

As normal email accounts do not meet the highest security standards, we offer SecureMail as a secure and quick way to send confidential information within a secure environment, via SecureMail to Credit Suisse.
As soon as you have received such a message, you will be notified by email. Add your conventional email address in the SecureMail system.

How do I get a SecureMail account?

Your relationship manager will be pleased to provide you with all the necessary information about the SecureMail account opening process.

How can I access my SecureMailbox?

To access your SecureMail account you need the credentials you will receive from us (user ID, SecurID and password) and the SecureMail link. The latter is also available via Online Banking.

Can I use my Online Banking credentials to access my SecureMailbox?

If you have signed an Online Banking and a SecureMail contract you can use one set of credentials to log into both systems.

Can I send a SecureMail to a regular email system (e.g. Gmail, Hotmail, etc.)?

SecureMail is a closed communication channel, which does not allow the exchange of messages with other email systems.

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