Online and mobile banking
Bank anytime and anywhere with Credit Suisse Direct – quick, easy and secure
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Platform
Simple and User-Friendly
The platform’s new design has been created in close collaboration with clients, and offers a fresh and user-friendly online banking experience. You can set up your welcome page according to your personal needs in order to focus on what is most important for you. New administration features, tasks, notifications, and self-service possibilities further enhance your user experience.
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Accounts
Clear and Structured
The account overview provides a clear picture of your accounts, assets, and posted transactions. Additionally, the optimized portfolio overview gives you a structured and holistic view of all your investments.
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Securities and FX Trading
Independent, but Networked
Credit Suisse Direct allows you to trade securities and currencies on over 70 stock exchanges around the world. Simple and fast order processing makes it easier for you to react to current market situations.
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Collaboration
Simple and to the Point
The collaboration feature enables you to share your screen with Credit Suisse and vice-versa, comfortably and securely from your computer. On the one hand, your client advisor can share and annotate applications and documents with you. On the other, our Online Banking Support team can provide you with assistance directly.
Credit Suisse Direct
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Accounts & Payments
Manage Your Liquidity with Balance Optimizer
Would you like to control your available liquidity according to your own needs? With the Credit Suisse Balance Optimizer, you make your own rules for automated account transfers.
Balance Optimizer (PDF) The New eBill
eBill allows you to receive your bills where you pay them: directly in Online Banking. This enables you to process your payments in an efficient, secure, and paperless manner.
Only applicable to clients with an address in Switzerland.
Find out more about eBills eBill (PDF) Cardservice – Credit Card Spending at a Glance
In addition to Credit Suisse Online Banking, you also have access to cardservice – an online platform with all relevant information about your credit cards. If you have questions about your credit card please contact the issuer, Swisscard AECS GmbH, directly.
Direct debit for clients with credit cards possible.
Find out more about cardservice Credit Suisse Prepaid Cards App
The Credit Suisse prepaid card app gives you the perfect overview.
View your card charges, cash withdrawals, spending, and the current card balance of your Credit Suisse Prepaid card or Travel Cash card. If you have any questions (or have lost your smartphone), please contact Swiss Bankers Prepaid Services at +41 31 710 12 15, Monday to Friday, 8:00 a.m. to 6:00 p.m.
Credit Suisse Prepaid Card App – Download
Download the free Credit Suisse Prepaid Card app from the App Store.
App Store Download the free Credit Suisse Prepaid Card app from the Google Play Store.
Google Play Mortgages – View and Extend Online
In your Online Banking account, you will see a list of your mortgages and the contractual details such as the current interest rate, the term, and the current credit volumes. You may also quickly and easily extend your mortgage yourself.
Additional Software to Make Your Life Easier
As a Credit Suisse client, you’ll receive discounts for the offline payment applications and scanners named below.
MacPay (for Mac OS)
MacPay is an offline payment application for payments in Switzerland and abroad. You can manage several accounts simultaneously. You can also export payment orders to the most popular accounting programs and print payment lists as a summary or in detail.
Learn more NetBanking+ Credit Suisse Edition
NetBanking+ is a password-protected, offline payment application with multi-client capability for entering domestic and foreign payments. It comes with a bank clearing and postcode directory.
Find out more about NetBanking+ PayEye
PayEye is a practical scanner for entering payments easily and securely. PayEye is used to scan QR codes on QR-bills and ISR encoding lines on orange payment slips.
Information that you enter when ordering PayEye via the following link will be stored on servers in Switzerland or in a country of the European Union.
Find out more about PayEye FAQ Credit Suisse Direct – Frequently Asked Questions
In our FAQ database, you will find answers to frequently asked questions.
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Companies & institutional clients
Are you in the process of starting a company and don't yet have a capital payment account?
A banking relationship in just a few steps – simple and no paper involved. No matter what your needs, our expertise is by your side.
Open online here Do you have a company and are not yet a client of Credit Suisse?
Open a capital payment account now and get started with us – simple, quick, convenient – and no paper involved.
Sign up today -
E-documents
The advantages of e-documents for you
Using e-documents gives you a way to have bank documents (e.g. payment transaction documents and closing documents) sent electronically as PDF files so you can view them in your document box.
- Fast – all documents immediately viewable in your online banking and available for 36 months
- Convenient – thanks to the filter function, find specific documents
- Free of charge – no fees for you
- Secure – protected by digital signature
- Environmentally friendly – reduce paper consumption together.
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Payments
Payments – a payment process that requires minimal effort
The intelligent payment assistant lets you make payments quickly and easily on your PC or via your accounting software.
- Templates for individual payments based on your previous payments
- Optimum management of templates and folders
- Payment orders in line with the ISO 20022 standard
- Overview of payments in real time
Self-administration – quick and clear administration of online banking user rights
With the self-administration function, you can manage your company's user rights yourself. That way you can avoid time-consuming postal correspondence and have full transparency at all times with regard to online banking authorizations.
- Independent administration of the company's own user rights
- Immediate operational validity of all user rights managed online
- Overview of all user rights in real time
- No additional forms and procedures
Further information on our fact sheet (PDF).
FAQ for companies and institutional clients
Our FAQ database contains answers to frequently asked questions.
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Portfolio & Trading
New Private Mandate Dashboard
Clients with a Private Mandate now can access customized screens in CS Direct. Gain up to date insights on your Private Mandate, such as the current asset allocation, performance, projected wealth, investment decisions and more on the new overview screen. In addition access the brand new market forecast screen to view targeted research relevant to your Private Mandate.
Which types of securities can be traded using Online Banking?
The following types of security are allowed using Online Banking:
- Equities
- Bonds
- Warrants
- Investment funds
- Call and put options
- Rights
- ETFs
What does a securities order cost?
The cost of a securities order varies according to the volume, stock exchange, and type of security. You will find an overview of prices in the Table of Fees and Commissions (PDF).
What do different types of orders mean?
Market order – A market order is executed at the best bid or ask price available on the order book at the time of entry.
Limit order – With a limit order, the client sets a price for the purchase or sale of the securities.
On stop order – As soon as the trigger price is reached, a stop limit order becomes a normal limit order.
An on stop order is a purchase order, which must be executed immediately the security reaches a certain price level. As soon as the trigger price is reached, the order is executed at market.Stop loss order – A stop loss order is a limited sell order. If the trigger price is reached, the order is converted into a market order and executed at the next best price.
Stop limit order – Once the trigger price is reached, a stop limit order becomes a standard limited order.
Can securities orders for investment funds be input with a limit?
It is possible to enter a limit for investment funds that are traded in the secondary market (officially traded on a stock exchange). It is not possible to enter a limit for investment funds that are traded in the primary market (purchase/sale of a new issue, or issues/redemptions).
By when must I input an order for an investment fund in the primary market?
Each fund has its own specific daily time limit for the acceptance of orders, which is set by the market and settlement. The time limits for order entry are listed in “Fund Lab” under “Purchases & Sales”.
Can an order for an investment fund in the primary market be canceled?
No, these cannot be canceled via Online Banking.
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Security
Highest Security Standards with SecureSign
With Online and Mobile Banking from Credit Suisse, you'll benefit from SecureSign – a state-of-the-art, easy-to-use security procedure. When you log in or make an individual payment you will be shown an image that only you can decrypt. The SecureSign app is used to decrypt the image.
Three Steps to Your SecureSign
Requesting SecureSign is easy with Online Banking.
- Log in to Online Banking.
- Go to the "Client Center" tab and register for SecureSign under "My Profile."
- Once you have registred you will receive your personal SecureSign letter. With this letter you will be able to set up SecureSign.
Request SecureSign Note: Please keep the SecureSign letter in a safe place. You need it to set up SecureSign. The setup needs to be done for every mobile device you want to use the SecureSign app on.
Set up SecureSign
- Download the free SecureSign app from the App Store or the Google Play Store. You can find the app for your mobile device using the search term "SecureSign by Credit Suisse."
- Go to the Online Banking login page on your computer (PC or Mac).
- Enter your user ID and your password.
- Start the SecureSign app on your mobile device.
- Then follow the directions until you have successfully completed the setup.
Set up a mobile device (PDF) Set up another mobile device (PDF) Set up with two mobile devices (PDF) SecureSign App – Download
Download the free SecureSign app from the App Store.
App Store Download the free SecureSign app from the Google Play Store.
Google Play FAQ SecureSign – Frequently Asked Questions
In our FAQ database, you will find answers to frequently asked questions.
FAQ Communicate Safely with SecureMail
We are firmly committed to protecting your data.
With SecureMail, you can send and receive your confidential banking information using a secure communications channel. SecureMail is available exclusively to our private clients. If you have any questions please contact your relationship manager, or make an appointment for a consultation at one of our branches.
Important Security Factor: Your Awareness
Credit Suisse gives top priority to security in Online and Mobile Banking. It is also important for you to be alert. Credit Suisse will never ask you to disclose your personal information via email, text message, or telephone. If you receive such an email, please delete it immediately.
What you need to know about cybersecurity (PDF) E-documents for Protecting the Environment
Using e-documents gives you a way to have bank statements, such as tax-related documents, sent to you electronically as PDF files and view them in your document box. That way you can play your part in protecting the environment.
Sign up for e-documents
Use our online form.
Sign up for e-documents Get support
Contact Online and Mobile Banking Support. Tel. 0844 800 888 Monday to Friday: 8:00 a.m. – 10:00 p.m. Saturday and Sunday: 9:00 a.m. – 4:00 p.m.
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Mobile app
Credit Suisse Direct: Use the Mobile App
Whether at home on the sofa, on vacation, or on the train: The Credit Suisse Direct app lets you take care of your banking business wherever and whenever you like – on your smartphone or tablet. Enjoy convenient, flexible banking, and the highest security standards with SecureSign.
Your benefits
- Scan bills and pay them more quickly
- Receive push messages for account movements and e-documents
- Find branches and ATMs
- Get support with callback service
Credit Suisse Direct App – Download
Download the free Credit Suisse Direct app from the App Store.
Please note that this is not available in all apps stores for all countries.
App Store Download the free Credit Suisse Direct app from the Google Play Store.
Google Play