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General Information

Mumbai Bank Branch

Customer Service Policies / Guidelines

Customer Service Policy PDF
Cheque Collection Policy PDF
Compensation Policy PDF
Deposit Policy PDF
Customer Redressal Policy PDF
Unclaimed Deposits & Inoperative Accounts Policy PDF
Citizen's Charter & Code of Customer Rights PDF
Information on Banking Ombudsman PDF
Detailed Statement of Complaints PDF
DICGC Notice PDF
Unclaimed​ Deposits/Inoperative Accounts PDF
Fair Practice Code for Lenders PDF
Advances granted to Individual Borrowers​ PDF

Important Information

Account Opening Forms: For Deposit Products:
- Corporate Client

PDF 

Account Opening Forms: For Deposit Products:
- Non-Corporate Client

Account Opening Forms: For Deposit Products: -Non-Resident

Account Opening Forms: For Loans and Advances

Anti Money Laundering and Know Your Client Guidelines

Base Rate

Marginal Cost of Funds based Lending Rate

Tariff Structure for Services

PDF 

Terms and Conditions:
- Corporates

Terms and Conditions:
- Non-Corporates

Terms and Conditions:
- Non-Resident

Deposit Rate Chart 

Beware of fictitious offers / lottery winnings / cheap funds offer RBI Advisory 

RBI Advisory PDF
RBI Press Release PDF

Disclosures

Audited Financial Statements:  
FY 2010-11:  
- Audited Financial Statements FY 2011 ZIP
FY 2011-12:  
- Audited Financial Statements FY 2012 ZIP
FY 2012-13:  
- Audited Financial Statements FY 2013 ZIP
FY 2013-14:  
- Audited Financial Statements FY 2014 ZIP
FY 2014-15:  
- Audited Financial Statements FY 2015 ZIP
FY 2015-16:  
- Audited Financial Statements FY 2016 PDF
   
Basel II / III Disclosures:  
FY 2010-11:  
- Basel II Disclosure - March 2011 PDF
FY 2011-12:  
- Basel II Disclosure - September 2011 PDF
- Basel II Disclosure - March 2012 PDF
- Capital adequacy ratio 2011-2012 PDF
FY 2012-13:  
- Basel II Disclosure - September 2012 PDF
- Basel II Disclosure - March 2013 PDF
- Capital adequacy ratio 2012-2013 PDF
FY 2013-14:  
- Basel III Disclosure - September 2013 PDF
- Basel III Disclosure - December 2013 PDF
- Basel III Disclosure - March 2014 PDF
- Capital adequacy ratio 2013-2014 PDF
FY 2014-15:  
- Basel III Disclosure - June 2014 PDF
- Basel III Disclosure - September 2014 PDF
- Basel III Disclosure - December 2014 PDF
- Basel III Disclosure - March 2015 PDF
FY 2015-16:  
- Basel III Disclosure - June 2015 PDF
- Basel III Disclosure - September 2015 PDF
- Basel III Disclosure - December 2015 PDF
- Basel III Disclosure - March 2016 PDF
FY 2016-17:  
- Basel III Disclosure - June 2016 PDF
- Basel III Disclosure - September 2016 PDF
   
Annual Report on CSR:  
FY 2014-15:  
Annual Report on CSR PDF
FY 2015-16:  
Annual Report on CSR PDF

Secondary Content

Contact Us

Credit Suisse AG, Mumbai Branch
10th Floor, Ceejay House, Plot F, Shivsagar Estate, Dr Annie Besant Road, Worli,
Mumbai 400 018
Ph: 022 6777 3400
Fax: 022 6777 3600

Branch Manager, Mumbai

Mr. Rajiv Baruah
Ph: 022 6777 3456
Fax: 022 6777 3600

Chief Operating Officer

Mr. Neil Bharadwaj 
Ph: 022 6777 3621 
Fax: 022 6777 3600

Branch Compliance Officer, Mumbai

Mr. Ravi Sureka
Ph: 022 6777 3647
Fax: 022 6777 3600

Branch Operations Officer, Mumbai

Mr. Yogesh Bachwani
Ph: 022 6777 3417
Fax: 022 6777 3600 

RTGS/NEFT

Details

Bank IFSC/NEFT Code: CRES0000001

Helpdesk Queries

Mr. Yogesh Bachwani

Ph: 022 6777 3417
Fax: 022 6777 3600

Principal Nodal Officer

Mr. Ravi Sureka
Ph: 022 6777 3647
Fax: 022 6777 3600