Latest Update: January 2020
This Policy may be updated at any time. Please ensure that you regularly read the latest version of this page.
Table of contents
- Information we collect
- Who can access the information we collect
- Security of data transfers
- Protection, processing and use of personal data
- How does Credit Suisse treat electronic messages
- Credit Suisse website functionality and tracking tools
- Use of tracking technologies for U.S. users
- Table 1 – Credit Suisse website tracking technologies
- Mechanisms to control the use of tracking technologies
We may collect information about you when you use our website or when you apply for or use other services offered by Credit Suisse in the following ways:
- We may also collect personal information about you as a result of us recording communications, such as telephone calls or chat conversations, with you. We may store those recordings, in order to satisfy our legal and regulatory obligations, for quality assurance, or for the other purposes described in this Policy.
- Under certain circumstances, third parties may collect anonymized information about your use of our and other websites and make this data (in anonymized form) available to us, to help us understand (i) from which geographical regions users have viewed our website, (ii) user behavior with respect to Credit Suisse ads that are posted on other websites and (iii) the names of other websites on which you were shown Credit Suisse ads.
To the extent permitted by law, Credit Suisse may disclose your information to its affiliates, and its and their agents and third-party service providers, inside or outside your country of residence, to perform services for Credit Suisse. All Credit Suisse service providers that have access to personal data collected through our website are required to treat the information confidentially, use personal data only for the purpose for which it is provided, and respect all applicable data protection laws, Credit Suisse policies, and data protection contractual terms.
Credit Suisse may also disclose your information to governmental agencies or entities, regulatory authorities or other persons in line with:
- Applicable law, regulations, court order or official request;
- Any requests from or guidelines issued by regulatory or other authorities; or
- Similar purposes as are (i) either required or permitted by applicable law and (ii) permitted by Credit Suisse policies.
Please note that if you transfer your information to us through an open network, (such as the internet or an email service), such open network may not be a secure environment, and there is a possibility that your information may be (i) lost, (ii) transferred to another country and/or (iii) viewed and/or used by unauthorized third parties. If you decide to provide information to us through an open network, Credit Suisse cannot ensure the security and confidentiality of your information. Therefore, we ask that you consider using alternative methods of communication when sending us your sensitive personal or confidential information.
We use your personal information to enhance the quality of our products and services as well as to maintain contact details for those with whom we interact. We restrict access to personal information about you to the employees, agents or other parties who need to know that information to provide products or services to you. We maintain physical, electronic and procedural safeguards to guard your personal information, including firewalls, individual password, encryption, and authentication technology. Other than as set forth in this Policy, we do not use or disclose your personal information to third parties, except with your consent or if disclosure is permitted by both law and as contemplated in the privacy notice(s) that we provide to you. In cases where we believe that additional products and services may be of interest to you, we may share your personal information with affiliates of Credit Suisse to the extent permitted by both applicable law and internal Credit Suisse policies.
We will retain your personal information in accordance with applicable data protection laws for so long as it is needed. Your personal data will be processed in accordance with the Credit Suisse Privacy Notice accessible through the official Credit Suisse website (e.g. for Switzerland please visit https://www.credit-suisse.com/ch/en/legal.html). If you are a resident of California U.S., please see our Annual Notice for California Resident Web-Users (found here: https://www.credit-suisse.com/media/assets/legal/ccpa-annual-notice-for-webusers.pdf), or any other privacy notices that may have been separately provided to you, for additional information about personal information that we collect and your rights under the California Consumer Privacy Act of 2018 ("CCPA").
All electronic messages sent to and from Credit Suisse are automatically retained in a distinct log system, which preserves the evidential validity of the e-mails.
Electronic messages are protected by reasonable technical and organisational measures and may only be accessed in justified cases in line with applicable laws, regulations and internal Credit Suisse polices to specific persons in defined functions (e.g. Legal, Compliance, and Risk).
If a visitor uses one of the contact e-mail addresses or the forms published by Credit Suisse on our website in order to contact Credit Suisse, he/she expressly authorizes Credit Suisse to respond by the same means either to the sender address or to another indicated address. E-mail is not a suitable means for sending confidential information. Please note that banking secrecy cannot be guaranteed when using any means of electronic communication.
On our webpages, we employ cookies, plugins, pixels (on certain webpages) and other technologies to improve the functionality of our website, improve your online user experience, and to help us with our online advertising campaigns. On certain portions of our website we use products and services provided by third-party service providers who, as part of the product or service being provided, utilize tracking technologies (including cookies, pixels, plugins, and other technologies), which may track, use and/or share your personal information.
Information on our use of tracking technologies (e.g. cookies, plugins, pixels) is further described in the sections below. With the exception of tracking by "Necessary Cookies" (as defined in the table below), we will not track you using cookies, pixels or plugins or other technology unless you affirmatively consent to such tracking via the pop-up consent manager you receive when first accessing our website.
For users using our U.S. country-specific pages, please see "Use of Tracking Technologies for U.S. Users" below for additional information specific to you.
Cookies are small files, which are stored on your device to ensure the functioning of a website. These files document your visit to a website, and allow developers to track and implement your preferences and settings. Cookies can also help website developers gather statistics about how often certain areas of the website are visited and tailor the website to be more useful and user-friendly. For more information about cookies, including how to control or delete them, please feel free to visit the U.K. Information Commissioner's Office website (https://ico.org.uk) or https://gdpr.eu/cookies/.
A plugin is a piece of software that adds a specific functionality or type of content to a website. For example, our website uses social media plugins, which, when clicked, connect to Credit Suisse's profile pages on various social media platforms. Other types of plugins – although not necessarily used on our website – could include code to allow for a video to be displayed and viewable on a particular webpage or code to display the social media feed from a particular social media user's profile directly onto a webpage
A tracking pixel is a piece of code utilized by developers of our website to collect additional information about website use. A pixel is an extremely small icon (about the size of a pixel) that is displayed on certain pages of our website, and which captures certain information each time the particular webpage where the pixel is incorporated is accessed. Different webpages within our website may incorporate different tracking pixels, so developers are able to track your movement around our website. You may not always be aware when a tracking pixel is being utilized on a webpage you are accessing. Tracking pixels are used on our website for web analytics and advertising purposes.
The pixels that we use on our website, and the purposes for which they are used, are listed in the table below.
Please note that this Policy is a global policy reflecting Credit Suisse website activities across all Credit Suisse country pages and some third-party tracking technologies described in this Policy are not used on the U.S. Country Specific Pages.
Tracking pixels are not used on portions of our website intended primarily for U.S.-based users. This includes the U.S. homepage and other U.S.-specific webpages, but it does not include certain global portions of our website (such as the "Careers" page).
This table lists each tracking technology we use on our website and the vendor and purpose of each.
Credit Suisse website tracking technologies
|Type||Purpose||Products and Vendors|
|Necessary||These tracking technologies ("Necessary Cookies") are necessary to make our website work and to enable the basic features of this site (such as onsite search capabilities, location-finder tools, virtual and/or voice assistance, and accessing secure areas of our website). Since they are necessary for our website to function, by using our website, you agree to their use for the above purpose.||Product
||Vendor||Link to Vendor's Privacy Notice|
|Google AMP (accelerate mobile pages)||Google Inc.|
|Attivio (on site search capabilities)||Attivio Inc.||Privacy|
|Google Maps (branch locator)||
|Inbenta Chatbot (virtual assistant)||Inbenta Holdings Inc.||Privacy|
|Statistics||These tracking technologies are used to track the number and type of visits to our website and its pages as well as usage patterns, in order for us to ensure that all parts of our website are working properly. These technologies are used to provide anonymous, aggregated data on how web-users interact with our website.||Product
||Vendor||Link to Vendor's Privacy Notice|
|Adobe Analytics||Adobe Systems Inc.||Privacy|
|Google Analytics||Google Inc.||Privacy|
|Decibel||Decibel Insight Ltd.||Privacy
|Qualtrics XM (website functioning)||Qualtrics LLC.|
|Personalisation||These tracking technologies are used to enhance your user experience on our website (i.e. screen layouts, preferred language and country location and to offer you personalised content that matches your interests)||Product
||Vendor||Link to Vendor's Privacy Notice|
|Adobe Target||Adobe Systems Inc.||Privacy|
|Adobe Audience Manager||
Adobe Systems Inc.
|Advertising||These tracking technologies are used to (i) provide you with more relevant and useful advertising and to limit how many times you see an ad, (ii) help us improve the effectiveness of our advertising efforts and/or (iii) display Credit Suisse advertisements when you visit third-party websites with whom we have marketing relationships. They can be shared with vendors or advertisers.||Tool||Provider||Link to Vendor's Privacy Notice|
|App Nexus||Xaxis LLC||Privacy|
|Bing Ads Conversion||
|Google Ads Conversion||Google Inc.||Privacy|
Consent Manager on our website
You can decline consent for us to use third-party cookies, pixels, social media plugins and other tracking technologies when your device first accesses our website by adjusting your privacy settings on the consent manager screen. The consent manager will display when (i) your device accesses our website for the first time, (ii) your device accesses our website for the first time after deleting cookies in your browser, or (iii) you click the "Privacy Preferences" link at the bottom of each page of our website. Please note that if you are using a shared device, you may have to delete cookies in your browser for the consent manager to appear. You cannot decline consent for the use of Necessary Cookies (as defined in the table above) that are used to ensure the functionality and/or maintenance of our website.
Do Not Track settings
Through certain web browser settings, you may have the option to utilize Do Not Track technology to control the tracking of your online activities across websites. Please note, however, that Credit Suisse is not able to recognize Do Not Track signals. The use of Do Not Track technology may prevent the consent manager from properly displaying.
Our website may contain hyperlinks to other websites that are not operated or monitored by Credit Suisse. These other websites are not subject to this Policy and we are not responsible for their content or for their treatment of personal data. Your use of these links will be at your own risk.