Focus Themes Employee Engagement

Employee Engagement

We encourage all our employees to volunteer for charitable projects. Together with selected partner organizations we address social issues in all the regions in which we operate.

By giving employees the opportunity to dedicate up to four working days on full pay to assist with charitable projects we enhance the value of our financial contributions and actively help to tackle social challenges. Credit Suisse is convinced that employee volunteering creates mutual benefits. By participating in the projects run by our partner organizations, we can gain a better insight into the needs of the people in the communities in which we live and work and build mutual trust. At the same time, these activities further enhance the interpersonal skills of our people and promote team spirit – ultimately strengthening our corporate culture.

Volunteering Worldwide – Selected Figures for 2016

234

partners receiving both funding and skills-based volunteering support

94

countries in which our partners are active

18554

volunteers

Selected Projects 2016

Project Aim Result
The Women's Foundation "Girl Go Tech Program" Career Day (Hong Kong)'

Credit Suisse sponsored The Women's Foundation's 'Girls Go Tech' project through employee fundraising during the 2015 year-end holiday party. On July 8, almost 80 Credit Suisse volunteers hosted a free career information session and IT coding workshop for 42 girls from three underprivileged high schools in Hong Kong.

The event provided the opportunity for our employees to share their personal experience and career advice as well as to connect with the local community. At the end of the full-day event, the students gained an understanding of the different career opportunities available at Credit Suisse and were able to design and develop a website which allows users to search for share prices and build a Foreign Exchange (FX) calculator.
Needs Assessment Workshop (Singapore) Credit Suisse held a workshop for 18 of our existing philanthropy and volunteering partners which involved volunteering our staff skills and expertise to address capability gaps faced by the charities. Close to 15 of our staff volunteered to be trained prior to the workshop to be facilitators on the actual day. These staff came from varying backgrounds (IT, Marketing, Legal, Finance, HR) to ensure that the needs of the various charities were met. The workshop was a success, with great feedback from both the charities and staff. It resulted with six volunteers being matched to four different skills-based volunteering projects that are currently in progress. Each project will take place over four to six months. For example, one such project with Muscular Dystrophy Association of Singapore (MDAS) and two Credit Suisse volunteers from Private Banking Marketing have resulted in their social media to receive increased viewership after the staff assisted with editing their video and providing feedback on how to improve their social media platforms to increase awareness.
Livelihood advancements projects for vulnerable groups – Watershed Organization Trust (WOTR) (Pune and Jai Vakeel School, Mumbai) Credit Suisse supports a livelihood advancement projects for children with special needs in Mumbai and farmers in Pune. Credit Suisse in Mumbai by supporting Jai Vakeel School focuses on inclusive education by providing livelihood advancement guidance to children with learning disabilities. 15 of our staff participated in supporting the children at the vocational guidance training center in packing the products developed by them. Continuing the support being provided to farmers in rural Maharashtra, on the rainwater harvesting and water shed initiative through WOTR, 60 staff members from Pune and Mumbai offices travelled to Ahmednagar District to plant 6,000 saplings over two days in five villages.

The support by the volunteers at the vocational center helped the school in their ongoing pre-festival exhibitions. The school raises funds for the vocational center and stipends for the children with learning disabilities through exhibitions.

The planting of saplings will help green forest cover in five villages and will support over 3,000 families in these villages.

Project Aim Result
City Year UK National Gallery Education Outreach program To provide young volunteers and 50 children from disadvantaged background with a reflective education program.

Through our sponsorship relationship with the National Gallery Credit Suisse was able to facilitate the design and delivery of an education outreach program to young people lead by expert educators from the Gallery. The students and volunteers were introduced to four pieces of art which they reflected on and created their own works based on what they learned. The program also challenged the Gallery to consider its education program and has led to new thinking around working with targeted schools in disadvantaged communities.

Polish Children and Youth Foundation (PCYF)

The Polish Children and Youth Foundation aims to stimulate the comprehensive development of children and young people and to raise a new generation of responsible and creative citizens who consciously shape their own lives and that of their community.

The Credit Suisse EMEA Foundation now funds a social skills training program for teachers and students from vocational schools and technical colleges in Wroclaw and Gdansk.

Between October 2015 and May 2016, a comprehensive program was implemented to develop social skills, including organization, leadership, creativity and entrepreneurship among vocational students (technical colleges and basic vocational schools). The Program has two components:

  • Theoretical: preparation and delivery of 25 lessons, teachers training and development
  • Practical: projects developed and run by the students.

The first round of the program involved teachers and students in seven vocational schools in Wroclaw and five in Gdansk. To date 36 teachers (24 in Wroclaw and 12 in Gdansk) have received training and the program has been completed by 516 students (308 in Wroclaw and 208 in Gdansk).

Employee engagement

All workshops conducted by Credit Suisse employees were completed in March and April 2016.

Simulated job interviews conducted by Credit Suisse employees for over 55 students were completed in May and June. Each interview was based on a scenario and lasted for about 30 minutes. On June 15, 2016, Credit Suisse employees took part in the official closing of the first round of the program during which teachers and students received certificates.

Ireland Charity of the Year To select a Charity of the Year for the new Dublin site and deliver a program. In the new Dublin office employees voted to support Pieta House, a non-profit organization which works with people who are in suicidal distress or at risk of self-harm. Local employees immediately engaged with the organization and had raised over EUR 45,000 by the end of 3Q16. Key events included the Wicklow Challenge, a 200km cycle challenge.
Project Aim Result
KIPP To help the network of college-preparatory, public charter schools to prepare students in educationally underserved communities for success in college and life. In 2016, KIPP enrolled 80,000 students at its 200 schools. In the communities where they work, they are helping to increase the college graduation rate of 10% four-fold. In an effort to connect employees with the organizations that Credit Suisse invests in, the KIPP AMP Legacy Jazz Ensemble performed at the 2016 Giving Back Awards, our annual employee recognition event. Additionally, several Credit Suisse employees volunteer with KIPP on weekends while others serve as members of the governing board or on the KIPP NYC Associate Council.
Nonprofit Board Service Program and Matching Gifts To strengthen the capacity of non-profit organizations by supporting employees who already serve or are looking to serve on non-profit boards. As part of this work we offer resources to existing non-profit board members, including programming to share best practices and meet other board members, as well as a matching gifts program, which was launched in 2015. Recent analysis of our program has shown that employees who serve on non-profit boards are more engaged and less likely to leave the bank.
Holiday Charity Initiative To bring visibility and funding to organizations that reflect the bank's corporate citizenship priorities – with a particular focus on organizations where our employees volunteer. The Holiday Charity Initiative is Credit Suisse's annual employee giving campaign in the Americas whereby the Credit Suisse Americas Foundation matches employee contributions to select organizations. Since it was launched in 2004, the campaign has raised over USD 18.5 million. In 2016, employees were invited to nominate and vote for organizations to be included in the campaign.
Project Aim Result
Credit Suisse Young Artist Award 2016 Promoting the next generation of talent is important to us. Through the Prix Credit Suisse Jeunes Solistes and the Credit Suisse Young Artist Award, we are providing a platform for exceptional young artists. The Credit Suisse Young Artist Award 2016 was won by percussionist Simone Rubino. The award comes with prize money of CHF 75,000 and the chance to perform in concert with the Vienna Philharmonic at the Lucerne Festival.
Pro Juventute interview skills training We support young people in their last year at school in applying for apprenticeships, with a view to helping reduce youth unemployment. Around 130 Credit Suisse employees have been involved in a pilot project in three cantons, working with more than 600 young people. Due to the positive feedback Pro Juventute foundation is now planning to roll out its interview skills training program in other parts of Switzerland. Credit Suisse will continue to be a key partner in this important project, adding a new dimension to its successful Youth Unemployment Initiative, which has been running since 2010.
150 years of the Swiss Red Cross In 2016, our long-term partner Swiss Red Cross (SRK) celebrated its 150th anniversary. We assisted the SRK with the celebrations. During the year, we launched a whole range of communication measures, such as special video clips to mark the occasion in our branches and on social media, ads and articles in various in-house and external media. As part of the official celebrations to kick off the anniversary year, we organized a VIP event at our Bundesplatz branch in Bern, and staff volunteered to help out with the festivities. The SRK is very well known and liked in Switzerland, so the anniversary year was a great opportunity to support our partners in a slightly different way for once.

Global Citizens Program (GCP)

The Global Citizens Program provides a valuable opportunity for employees to immerse themselves in local communities to support the work of our partner organizations in education and microfinance.

The aim of the GCP, launched in 2010, is to promote the transfer of skills and knowledge between our people and social organizations through skills-based volunteering.

The GCP provides opportunities for qualified employees to go on assignment in-country and use their professional skills to build the capacity of our partner organizations in the areas of education and microfinance. By working at a local level, we can respond to the specific needs of our partners and help to develop their projects.

Over the last seven years, 255 specialists from various areas of our business have shared their expertise with our partners on the ground – including strategy and product development as well as coaching for employees and managers. They have provided valuable insights to our partners, who are often confronted with challenges due to factors such as rapid expansion or the need to develop new offerings. The learning process often goes both ways for employees and partners participating in the GCP. The Global Citizens Program has also been integrated into our employee training and talent programs to develop leadership and other skills.

GCP in the Area of Education

In 2016, 27 Credit Suisse volunteers were sent to 17 countries to complete training and education assignments with our partners from the Global Education Initiative and the EMEA Foundation as well as the ICRC. The volunteers performed a broad range of tasks from developing a marketing strategy and communications materials to strengthening HR or financial management systems.

Global Citizens Program

Launched in 2010, our Global Citizens Program allows suitably qualified employees to use their expertise to make a direct contribution on the ground to projects run by our global partner organizations, mostly in emerging economies and developing countries.

GCP in the Area of Microfinance

In 2016, twelve of our employees were deployed with five of our microfinance partner organizations in ten countries for a period of up to three months. Assignments focused on implementing best practices in areas such as cash and risk management, credit scoring and client research to support our partners in achieving their social and financial goals.

Virtual Volunteering Program

Virtual Volunteering enables a greater number of interested employees to utilize their expertise and enthusiasm to support our microfinance and education partner organizations without having to take extended leave from personal or professional commitments. The program was first developed in collaboration with the Center for Financial Inclusion at Accion and has now evolved to include several partners in both the Global Education Initiative and the Microfinance Capacity Initiative. Volunteers can contribute a broad range of skills, from online research to web design, HR, strategy and market analysis.

Virtual Volunteering offers significant benefits for the partner organizations as well as for individual employees. The organization gets access to highly trained Credit Suisse professionals with diverse skills (e.g. project management, writing, research, financial know how, etc.) and an outside perspective for the completion of a specific project – free of charge. The employee gets a unique opportunity to work with leading experts in the field, contribute to a valuable and actionable end product and establish contact with other employees across the various divisions bank. It is also a chance to learn different ways of working, across borders, while advancing our corporate citizenship goals.

For detailed information see the Corporate Responsibility Report on page 28.