Payments

What are the prices for domestic and international transfers?

Domestic payments:

  • Domestic payments via e-banking in CHF and EUR are essentially free of charge (except express transactions).
  • For all other types of domestic payments, please refer to the overview of conditions.

International payments:

How can I delete pending payments?

If no currency exchange is involved, you can delete a pending payment directly in Direct Business.
The payments can be found under the menu item "Manage Payments" -> "Payments Overview" -> Select payment -> “Delete” -> Confirm deletion.

How can I check whether a payment is received, and what can I do if my payment goes missing?

You can check an incoming payment via various platforms:

  • In Direct Business and in Mobile Banking, you can select the corresponding account in the account overview and you can then check the incoming payment
  • At the Bancomat, you can view the most recent entries in the menu selection

Credits:
In principle, payments are booked at Credit Suisse on an ongoing basis. As soon as the payment transaction system receives the credit of the bank giving the order, this will be credited. If there is no credit, the instructing party must arrange an investigation at their bank. It can generally be assumed that domestic payments will clear within 1–2 working days. In the case of international payments, depending on the country of the instructing party, the payment may take 1–5 working days to clear.

Debits:
In principle, payments are booked at Credit Suisse on an ongoing basis. If the payee has still not received the payment after several days, an investigation should be launched. Please contact your client advisor for further information.

What payment slips are available and how can I order them?

Credit Suisse currently offers three bank payment slips with reference number (BESR):

  • BESR Expert
  • BESR Bank 
  • BESR Easy

For more information on these three products, please go to "Incoming Payments BESR."

Further information regarding payment slips and how to order them, can be found here: "Incoming Payments."

Due to the harmonization of payment transactions based on ISO 20022, only one payment slip will be available in future. For more information about the harmonization of payment transactions, please go to "Harmonization of Payment Transactions in Switzerland."

As a Credit Suisse client, you can order BESR Easy conveniently and easily in Direct Business. All other payment slips (BESR Bank, BESR Expert, red payment slips) can be ordered either by telephone from your client advisor or in writing via the Service Center: Dienstleistungszentrum, CH-8070 Zurich.

What are the differences between the various payment slips and how do they work?
 

BESR Easy

Advantages:

  • Incoming payments can be viewed in electronic banking or on extracts of account
  • Fast individual crediting of payments to the account 
  • No IT infrastructure is required
  • Printed in accordance with specified standards by Credit Suisse
  • You can specify the range of invoice numbers (five digits) yourself

Requirement:

It must be possible to identify the incoming payment using the reference number

Target group:

Private individuals, associations, or SMEs (up to approx. 100 invoices per month)

Cost:

CHF 0.05 for each payment slip

BESR Bank

Advantages:

  • You do not need to print the payment slips yourself
  • You can specify the range of invoice numbers (up to 20 digits)
  • Fixed numbering is possible, for example, for rental income in real estate
  • Historical data can easily be called up online or downloaded again as a file 
  • Fast global crediting of incoming payments and therefore high level of liquidity
  • Simplified monitoring of pending items compared to the red payment slip

Requirements:

  • You must be able to identify the incoming payment using the reference number
  • Receivables accounting with electronic interface

Target group:

SME (monthly invoices between 100 and 1,000)

Cost:

CHF 0.10 for each payment slip
CHF 0.10 for each incoming payment

BESR Expert

Advantages:

  • Flexible and customizable creation of payment slips
  • Automation of accounts receivable reconciliation 
  • Fixed numbering is possible, for example, for rental income in real estate
  • Historical data can easily be called up online or downloaded again as a file 
  • Fast global crediting of incoming payments to the account and therefore high level of liquidity
  • Simplified monitoring of pending items compared to the red payment slip
  • Independence

Requirements:

  • You must be able to identify the incoming payment using the reference number
  • You will require professional IT infrastructure in order to be able to print the slips in accordance with all applicable Swiss directives
  • The bank must check the slips in advance

Target group:

SMEs or large companies (over 1,000 monthly invoices)

Cost:

CHF 0.10 for each incoming payment

Red payment slips

Advantages:

  • Incoming payments can be viewed in electronic banking or on extracts of account
  • Fast individual crediting of payments to the account 
  • No IT infrastructure required
  • Printed in accordance with specified standards by Credit Suisse

Requirements:

Account at the bank

Target group:

Private individuals, associations and SMEs with low invoice volumes

Cost:

CHF 0.20 for each payment slip

Further information on these products can be found at “Incoming Payments BESR.“

How much time do I have to dispute a notification or an incorrect charge?

If you do not agree with a charge, you have 30 days to dispute domestic direct debits. You can dispute a direct debit by signing the debit advice in the appropriate field and then returning it to the address indicated.
Please note that other rules may apply for international direct debits.

What is the SEPA Business-to-Business Direct Debit Scheme and how can I set up a direct debit or delete it?

The SEPA Business-to-Business Direct Debit Scheme at Credit Suisse allows you to automatically make regularly recurring payments in CHF or EUR with varying or consistent amounts throughout Europe.
Find further information at “LSV+ – Information for Payment Recipients.“

SEPA is an initiative of the European Payments Council (EPC) for the harmonization and standardization of European EUR payment transactions. To date, the SEPA Credit Transfer procedure and the SEPA Direct Debit procedure have been developed and launched for this purpose. The SEPA procedures are based on standardized data formats as agreed by European banks. The key aspect of the system is the European-wide use of the International Bank Account Number (IBAN) and the Bank Identifier Code (BIC). In addition to harmonized formats, pan-European processing centers have been established for automated processing of bulk payment transactions in EUR. Further information is available at “SEPA – (Single Euro Payments Area)“ and “SEPA Credit Transfer.“

Upon or after purchasing goods or services, you sign a SEPA Direct Debit Mandate (collection and debit authorization) in favor of the provider (creditor); together with your details, this mandate authorizes the creditor to collect the amount owed via its financial institution. Additionally, a copy of the mandate must be sent to Credit Suisse. You can sign a mandate for a one-time or a recurrent direct debit. A written agreement must first be concluded with Credit Suisse to ensure that collections are debited from one of your accounts. This agreement is between you and Credit Suisse and is independent of the SEPA Business-to-Business Direct Debit Mandate between you and the creditor. In concluding an agreement, you grant Credit Suisse general authorization to debit all future collection orders from your account(s). You can block all or individual accounts from the procedure at any time by notifying Credit Suisse. For an overview of the payment process with the SEPA Business-to-Business Direct Debit Scheme, please go to the following link: “LSV+ – Information for Payment Recipients.“

A revocation of the SEPA mandate by the client must be made exclusively against the creditor without involving Credit Suisse.

What are the requirements for a SEPA payment?

A payment based on the SEPA standard must be made in EUR within the EU, comprise the IBAN of the beneficiary and the BIC of the beneficiary's bank, and be issued using the “shared charges” (SHA) option. In addition, these payment orders must not include any payment-routing specifications or instructions to the beneficiary's bank. Please note that payments of large amounts are not processed and billed via SEPA, but automatically using a real-time clearing channel (SWIFT/TARGET2). For more information on SEPA, please go to this link: credit-suisse.com/sepa

Where can I have CHF coins counted and pay them in?

For information on Credit Suisse locations where you can count CHF coins and pay them in, please go to the following link: “Locations – Switzerland.“

Where can I find information on the harmonization of payment transactions (ISO20022)?

Following the mandatory introduction of SEPA in Europe, ISO 20022 is also gaining considerable significance at an international level. The Swiss financial center has therefore decided that it will also harmonize its payment transaction processes and switch to the ISO 20022 standard. This should achieve the following objectives:

  • Reduce the number of different processes
  • Use a uniform technological standard
  • Ensure harmonization with European rules

Further information on the harmonization of payment transactions is available at the following link: “Payment Transactions – Incoming Payments.“

How do I go about arranging payment?

The easiest, quickest and most cost-effective option is to make the payment directly in Online Banking. Alternatively, you can send a written payment order to the following address: Dienstleistungszentrum, CH-8070 Zurich
For the terms and conditions, please go to “Overview of conditions.“