Retail trade Switzerland: digitalization is strengthening the competition

Swiss retail is not an island. Competitive pressure is increasing.

There is a lot of international competitive pressure on Swiss retail trade, and it is increasingly strengthened by digitalization. This year's Retail Outlook by Credit Suisse shows why foreign competition represents not only a risk but also an opportunity.

Retail trade could hardly grow in Switzerland in 2018

Sales revenue in the Swiss retail trade grew by around 0.4 percent in 2018, as shown in Credit Suisse's Retail Outlook. The sector was supported by a strong economy both in Switzerland and abroad. Still, consumer sentiment in 2018 was only slightly above the long-term average. This might be related to the negative headlines at home and in the international press. General inflation combined with relatively low wage growth also dampened people's desire to buy. For the second year in a row, Swiss consumers lost purchasing power.

In contrast, the development of the exchange rate was positive for Swiss retail. In the first half of the year, the Swiss franc depreciated against the euro. Shopping abroad was therefore less attractive when compared to last year. This effect was strengthened by the fact that prices for consumer goods are rising faster in neighboring countries than in Switzerland. The price difference is still high, but it has come down slightly compared to its peak in 2015.


Shopping abroad once again lost its appeal in 2018

Swiss markup for an average commodity basket purchased in each country
Source: Eurostat, Swiss Federal Statistical Office, GfK, Datastream, Credit Suisse; 2018: Credit Suisse estimate

Digitalization in retail trade is increasing competition

Although shopping tourism in neighboring countries lost some of its appeal, the increase in foreign competition is clearly noticeable in Swiss retail. Today, every second retailer indicates that it has direct competitors from abroad. Ten years ago, it was one out of every three. On the one hand, the foreign competition that is physically present in Switzerland has grown. The market entries of Aldi and Lidl were influential in this. On the other hand, the competitive pressure on retailers abroad has grown in the wake of shopping tourism.

Most recently, the competition from foreign online retailers has grown the most. The digitalization of retail trade erases national borders and increases the reach of foreign suppliers. The number of consumers who shop online across borders has risen significantly in recent years.


Different types of foreign competition

Sales, by supplier group in billions of Swiss francs
Source: GfK, Swiss Association of Asset Managers, Credit Suisse; *only suppliers with identifiable and appreciable revenue; **2005, 2010 and 2017 are estimated with a high degree of uncertainty, ***including Zalando

Competition as an opportunity for Swiss retail

We can assume that the competition will remain intense over the next few years. For example, Amazon's market entry in Switzerland hangs over Swiss retailers like the sword of Damocles. It is also completely unclear what the impact from the growing online competition from Asia will be. The retail trade is indeed facing challenging times.

However, these challenges also bring opportunities. The intense international competition can be seen as a test of fitness, similar to what the export industry experienced. Credit Suisse's SME Survey already shows that retailers with foreign competitors have taken clear measures much more often to improve their competitiveness in recent years than those without international competitive pressure. Some of these measures include investment in new products, markets, and client groups as well as in digitalization. Therefore, the difficulties of recent years seem to have had a positive effect in spurring action and innovation by Swiss retailers.


Foreign competition forces action

Percentage of SME retailers that have undertaken measures to safeguard/improve competitiveness in the last three to five years; separated by when they were affected by international competition
Source: Credit Suisse 2018 SME Survey

The digitalization of retail continues

The Swiss retail trade should be supported by the economy in 2019 as well. At the same time, Credit Suisse economists estimate that purchasing power will increase for the first time in two years, thanks to faster-growing wages and slightly lower inflation. They therefore expect nominal revenue growth of 1.3 percent for the food/near-food segment.

However, a decline in sales is expected again in the non-food segment in 2019, but the decline is likely to be significantly lower than that of 2018. In particular, the outflow of purchasing power to foreign online retailers such as Zalando – and increasingly, Amazon – should continue. Overall, the Swiss retail trade will once again experience a weak sales growth of only 0.6 percent – despite a strong economic environment propping it up.


The non-food segment will probably not be able to grow in 2019, either

Non-food segment: sales and prices, change compared to previous year
Source: GfK, Swiss Federal Statistical Office, Credit Suisse; 2018/2019: Credit Suisse estimate/forecast

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