Manage my payments
Here you will find answers, tips, and useful information about payment transactions.
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How do I enter a new payment?
The easiest way is to choose the "Start New Payment" option in Credit Suisse Direct Online Banking. After that, you can enter the details. In order to make an international payment, you need the SWIFT code and IBAN, as well as the name and address of the beneficiary (person or company).
To enter a payment under the SEPA standard, the following conditions must be met: Payments under the SEPA standard must be made in EUR within the EU/EEA area (or Switzerland and Monaco). They must include the IBAN of the beneficiary and the BIC of the beneficiary's bank, and are initiated by using the "shared charges" (SHA) option. In addition, these payment orders do not include any payment routing instructions or information for the beneficiary's bank. For more information on SEPA, please go to this link.
Alternatively, you can hand in the payment order at a branch or send it to us via postal mail. This can result in delays in executing the payment. Please also note that fees may vary depending on how you submit the payment. The Overview of Conditions is available here.
Information on the SEPA standard -
Entering a payment
The easiest, fastest, and most cost-efficient method is to enter the payment directly in your Online Banking. For orange payment slips with a reference number, it's easiest to scan the reference number using the mobile app. To do so, download the mobile banking app to your mobile device (tablet, smartphone).
Please note that fees may vary depending on how you request the payment. The Overview of Conditions is available here.
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Alternatively, you can hand in the payment order at a branch or send it to us via postal mail. This can result in delays in executing the payment. Please also note that fees may vary depending on how you submit the payment. The overview of conditions is available here.
Please send written orders to:
CREDIT SUISSE (Switzerland) Ltd.
P.O. Box 100
CH-8070 ZürichBy accessing the videos and/or podcasts in this page, you hereby consent to Credit Suisse disclosing your full IP address to YouTube and/or SoundCloud for the purpose of enabling you to view or listen to the content hosted in those platforms. These third party platforms are not operated or monitored by Credit Suisse, and your IP address and any other personal data collected, processed or stored by these third party platforms will be subject to their own privacy policies, and Credit Suisse will not be responsible for their treatment of personal data. -
How do I launch a payment investigation if my payment was not received?
Payments that a beneficiary bank is unable to assign are often credited back to the account on the same day. If this is not the case, you can start a payment investigation within online Banking. Note that you can only trigger an investigation if the payment is not older than 45 days.
Start payment investigation
- Login into your Online Banking (Login)
- Navigate to "Payments" -> "All payments" and select the relevant payment.
- Select "Start investigation" at the bottom right.
- Follow the procedure.
Important notes
- Depending on the reason for the investigation, fees may be incurred (see fee table: Private Clients | Corporate Clients)
- The duration of the investigation depends on the beneficiary bank and, in some cases, on the beneficiary, and can range from a few hours to several days or even weeks.
Don't have Online Banking yet? Sign up here.
You are also welcome to contact us by telephone or in person at the nearest branch. Please find the details in "contact us" below.
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How can I make a QR payment?
The easiest way is to choose "Pay" → "Scan" in mobile banking from Credit Suisse Direct. To do so, download the app to your device.
Apple App Store Google Play Store Don't have Online Banking yet? Sign up here.
Alternatively, you can hand in the payment order at a branch or send it to us via postal mail:
CREDIT SUISSE (Switzerland) Ltd.
P.O. Box 100
CH-8070 ZürichThis can result in delays in executing the payment. Please also note that fees may vary depending on how you submit the payment. The Overview of Conditions is available here.
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How can I create a QR-bill?
Credit Suisse is offering its clients free generation of QR-bills in accordance with Swiss Payment Standards (SPS) on the website of Lerchmüller AG. The QR-bills that are generated and related information are issued as downloadable PDF documents.
The free offer for Credit Suisse clients includes:
- The generation of a single QR-bill (payment section/receipt), without login.
- The generation of a series of up to 24 QR-bills (payment section/receipt), without login.
QR-bills generation on the website of Lerchmüller AG.
By clicking the button, you will leave the site of Credit Suisse and will land on the website of Lerchmüller AG.QR-bill generator Notes: Lerchmüller AG offers its own service, which is not on behalf of Credit Suisse, and therefore any responsibility of Credit Suisse is excluded. Each QR-bill generated as part of the free offer for Credit Suisse clients requires the full details of the payee and the payer.
Additional Lerchmüller AG products (semi-personalized QR-bills, perforated paper, etc.) are not included in the free offer for Credit Suisse clients, but they can also be accessed (with login).
Lerchmüller AG is obliged to keep confidential all information, documents, and data that are made available to Lerchmüller AG or that it becomes aware of in connection with the provision of services relating to the Credit Suisse QR-bill client offer, and may only use these in connection with rendering such services. Lerchmüller AG is also obliged to comply with the relevant legal provisions with regard to data protection.
Credit Suisse accepts no liability for any outages or malfunctions on the website of Lerchmüller AG.
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How do I enter an account transfer?
The easiest way is to choose the «Start New Payment» option in your Online Banking and then choose «Account transfer». Then you can enter the information directly in the input field.
Please note: Transfers are possibly only if both accounts are part of the same contract.
Account transfer Don't have Online Banking yet? Sign up here.
Alternatively, you can call us, hand in the payment order at a branch or send it to us via postal mail. Details can be found below in “contact-us”:
CREDIT SUISSE (Switzerland) Ltd.
P.O. Box 100
CH-8070 ZürichThis can result in delays in executing the payment.
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Where can I find a completed payment?
Completed payments are shown in Online Banking for 15 months under "Manage Payments". At the moment, you cannot access details of older payments by yourself in Online Banking. However, you can request them from your relationship manager or relationship management team.
Don't have Online Banking yet? Sign up here.
Manage Payments You are also welcome to contact us by telephone or in person at the nearest branch. Please find the details in "contact us" below.
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How do I register for eBill?
To receive your invoices electronically, register for this service in Online Banking under the following link.
Proceed as follows:
- Accept the terms and conditions
- Register for eBill
- Register with the billers
Additional information on eBill is available here.
Don't have Online Banking yet? Sign up here.
Additional information By accessing the videos and/or podcasts in this page, you hereby consent to Credit Suisse disclosing your full IP address to YouTube and/or SoundCloud for the purpose of enabling you to view or listen to the content hosted in those platforms. These third party platforms are not operated or monitored by Credit Suisse, and your IP address and any other personal data collected, processed or stored by these third party platforms will be subject to their own privacy policies, and Credit Suisse will not be responsible for their treatment of personal data. -
How can I view and approve my electronic bills (eBill)?
To manage your invoices, go to «manage eBill» in your Online Banking and klick the external link. You will then see your eBill and can approve it there. After that, you will see approved payments under the menu item «Manage Payments» in Online Banking.
Additional information on eBill is available here.
eBill handling By accessing the videos and/or podcasts in this page, you hereby consent to Credit Suisse disclosing your full IP address to YouTube and/or SoundCloud for the purpose of enabling you to view or listen to the content hosted in those platforms. These third party platforms are not operated or monitored by Credit Suisse, and your IP address and any other personal data collected, processed or stored by these third party platforms will be subject to their own privacy policies, and Credit Suisse will not be responsible for their treatment of personal data. -
What are the exact costs of a payment as a corporate client?
Domestic payments:
- Domestic payments via e-banking in CHF and EUR are essentially free of charge (except express transactions).
- For all other types of domestic payments, please refer to the overview of conditions.
International payments:
- EUR payments via e-banking in the EU based on the SEPA standard are generally free of charge. Information on the SEPA standard is available at the following link.
- Other international and foreign currency payments that are carried out via e-banking cost CHF 5 per transaction. Additional charges may apply depending on the charge option selected. Further information on the conditions can be found here.
You are also welcome to contact us by telephone or in person at the nearest branch. Please find the details in "contact us" below.
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What are the exact cost of a payment as a private client?
The exact costs of a payment depend on a number of factors, such as the method of order placement and the currency. For complete details, see the Overview of Conditions for private clients (PDF).
You are also welcome to contact us by telephone or in person at the nearest branch. Please find the details in "contact us" below.
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Someone wants to transfer money to me from a foreign country. Where can I find the SWIFT code for my account?
The SWIFT code is not specific to an account. The SWIFT code for Credit Suisse (Switzerland) is: CRESCHZZXXX.
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Where can I find my IBAN?
Your IBAN can be found here:
- Maestro and Cash Service cards
- In Online Banking under the general overview (directly below the account name)
- In the upper left corner of the account statement
The IBAN always starts with CH, followed by 19 numbers. You can also customize the IBAN for your accounts. You will find more information here. You can also set this up in Online Banking under "Products and Services" --> "Services" --> "MyIBAN."
Don't have Online Banking yet? Sign up here.
By accessing the videos and/or podcasts in this page, you hereby consent to Credit Suisse disclosing your full IP address to YouTube and/or SoundCloud for the purpose of enabling you to view or listen to the content hosted in those platforms. These third party platforms are not operated or monitored by Credit Suisse, and your IP address and any other personal data collected, processed or stored by these third party platforms will be subject to their own privacy policies, and Credit Suisse will not be responsible for their treatment of personal data. -
How much time do I have to dispute a notification or an incorrect charge?
If you do not agree with a charge, you have 30 days to dispute domestic direct debits. You can dispute a direct debit by signing the debit advice in the appropriate field and then returning it to the address indicated.
Please note that other rules may apply for international direct debits.
Didn't find what you were looking for?
We are also happy to help you by contact form, telephone or personally in our branches. You will find our contact details or the way to the nearest branch below.