Manage my payments

The easiest way is to choose the "Start New Payment" option in Credit Suisse Direct Online Banking. After that, you can enter the details. In order to make an international payment, you need the SWIFT code and IBAN, as well as the name and address of the beneficiary (person or company).

To enter a payment under the SEPA standard, the following conditions must be met: Payments under the SEPA standard must be made in EUR within the EU/EEA area (or Switzerland and Monaco). They must include the IBAN of the beneficiary and the BIC of the beneficiary's bank, and are initiated by using the "shared charges" (SHA) option. In addition, these payment orders do not include any payment routing instructions or information for the beneficiary's bank. For more information on SEPA, please go to this link.

Alternatively, you can hand in the payment order at a branch or send it to us via postal mail. This can result in delays in executing the payment. Please also note that fees may vary depending on how you submit the payment. The Overview of Conditions is available here.

The easiest, fastest, and most cost-efficient method is to enter the payment directly in your Online Banking. For orange payment slips with a reference number, it's easiest to scan the reference number using the mobile app. To do so, download the mobile banking app to your mobile device (tablet, smartphone).

Please note that fees may vary depending on how you request the payment. The Overview of Conditions is available here.

Don't have Online Banking yet? Sign up here.

Alternatively, you can hand in the payment order at a branch or send it to us via postal mail. This can result in delays in executing the payment. Please also note that fees may vary depending on how you submit the payment. The overview of conditions is available here.

Please send written orders to:
CREDIT SUISSE (Switzerland) Ltd.
P.O. Box 100
CH-8070 Zürich

Payments that a beneficiary bank is unable to assign are often credited back to the account on the same day. If this is not the case, you can start a payment investigation within online Banking. Note that you can only trigger an investigation if the payment is not older than 45 days.

Start payment investigation

1. Login into your Online Banking (Login)
2. Navigate to "Payments" -> "All payments" and select the relevant payment.
3. Select "Start investigation" at the bottom right.
4. Follow the procedure.

Important notes

• Depending on the reason for the investigation, fees may be incurred (see fee table: Private Clients | Corporate Clients)
• The duration of the investigation depends on the beneficiary bank and, in some cases, on the beneficiary, and can range from a few hours to several days or even weeks.

Don't have Online Banking yet? Sign up here.

You are also welcome to contact us by telephone or in person at the nearest branch. Please find the details in "contact us" below.

The easiest way is to choose "Pay" → "Scan" in mobile banking from Credit Suisse Direct. To do so, download the app to your device.

Don't have Online Banking yet? Sign up here.

Alternatively, you can hand in the payment order at a branch or send it to us via postal mail:

CREDIT SUISSE (Switzerland) Ltd.
P.O. Box 100
CH-8070 Zürich

This can result in delays in executing the payment. Please also note that fees may vary depending on how you submit the payment. The Overview of Conditions is available here.

Credit Suisse is offering its clients free generation of QR-bills in accordance with Swiss Payment Standards (SPS) on the website of Lerchmüller AG. The QR-bills that are generated and related information are issued as downloadable PDF documents.

The free offer for Credit Suisse clients includes:

• The generation of a single QR-bill (payment section/receipt), without login.
• The generation of a series of up to 24 QR-bills (payment section/receipt), without login.

QR-bills generation on the website of Lerchmüller AG.

By clicking the button, you will leave the site of Credit Suisse and will land on the website of Lerchmüller AG.

Notes: Lerchmüller AG offers its own service, which is not on behalf of Credit Suisse, and therefore any responsibility of Credit Suisse is excluded. Each QR-bill generated as part of the free offer for Credit Suisse clients requires the full details of the payee and the payer.

Additional Lerchmüller AG products (semi-personalized QR-bills, perforated paper, etc.) are not included in the free offer for Credit Suisse clients, but they can also be accessed (with login).

Lerchmüller AG is obliged to keep confidential all information, documents, and data that are made available to Lerchmüller AG or that it becomes aware of in connection with the provision of services relating to the Credit Suisse QR-bill client offer, and may only use these in connection with rendering such services. Lerchmüller AG is also obliged to comply with the relevant legal provisions with regard to data protection.

Credit Suisse accepts no liability for any outages or malfunctions on the website of Lerchmüller AG.

The easiest way is to choose the «Start New Payment» option in your Online Banking and then choose «Account transfer». Then you can enter the information directly in the input field.

Please note: Transfers are possibly only if both accounts are part of the same contract.

Don't have Online Banking yet? Sign up here.

Alternatively, you can call us, hand in the payment order at a branch or send it to us via postal mail. Details can be found below in “contact-us”:

CREDIT SUISSE (Switzerland) Ltd.
P.O. Box 100
CH-8070 Zürich

This can result in delays in executing the payment.

Completed payments are shown in Online Banking for 15 months under "Manage Payments". At the moment, you cannot access details of older payments by yourself in Online Banking. However, you can request them from your relationship manager or relationship management team.

Don't have Online Banking yet? Sign up here.

You are also welcome to contact us by telephone or in person at the nearest branch. Please find the details in "contact us" below.

To receive your invoices electronically, register for this service in Online Banking under the following link.

Proceed as follows:

1. Accept the terms and conditions
2. Register for eBill
3. Register with the billers

Additional information on eBill is available here.

Don't have Online Banking yet? Sign up here. 

To manage your invoices, go to «manage eBill» in your Online Banking and klick the external link. You will then see your eBill and can approve it there. After that, you will see approved payments under the menu item «Manage Payments» in Online Banking.

Additional information on eBill is available here.

Domestic payments:

• Domestic payments via e-banking in CHF and EUR are essentially free of charge (except express transactions).
• For all other types of domestic payments, please refer to the overview of conditions.

International payments:

• EUR payments via e-banking in the EU based on the SEPA standard are generally free of charge. Information on the SEPA standard is available at the following link.
• Other international and foreign currency payments that are carried out via e-banking cost CHF 5 per transaction. Additional charges may apply depending on the charge option selected. Further information on the conditions can be found here.

You are also welcome to contact us by telephone or in person at the nearest branch. Please find the details in "contact us" below.

The exact costs of a payment depend on a number of factors, such as the method of order placement and the currency. For complete details, see the Overview of Conditions for private clients (PDF).

You are also welcome to contact us by telephone or in person at the nearest branch. Please find the details in "contact us" below.

The SWIFT code is not specific to an account. The SWIFT code for Credit Suisse (Switzerland) is: CRESCHZZXXX.

Your IBAN can be found here:

• Maestro and Cash Service cards
• In Online Banking under the general overview (directly below the account name)
• In the upper left corner of the account statement

The IBAN always starts with CH, followed by 19 numbers. You can also customize the IBAN for your accounts. You will find more information here. You can also set this up in Online Banking under "Products and Services" --> "Services" --> "MyIBAN."

Don't have Online Banking yet? Sign up here.

If you do not agree with a charge, you have 30 days to dispute domestic direct debits. You can dispute a direct debit by signing the debit advice in the appropriate field and then returning it to the address indicated.

Please note that other rules may apply for international direct debits.