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Service & Support

On this page, you will find answers to frequently asked questions, guides, and useful information.

Manage my personal details

  • Name change
  • Change of address 
  • Power of attorney

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Manage my accounts

  • Account statements 
  • Payment slips
  • Death

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Long term planning

  • Open 3rd pillar account 
  • 3rd pillar tax statement
  • 2nd pillar account opening

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Manage my cards

  • Block debit card
  • Block credit card
  • Change country settings

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Security & privacy

  • Online Banking Login 
  • New mobile device 
  • Forgot password

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Manage my business

  • Change address instruction
  • Change holder’s address
  • Change specimen signature

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Manage / new products

  • Ordering Online Banking
  • New Client: Open Bonviva Banking package
  • Ordering Viva Banking

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Manage my payments

  • Enter new payment 
  • Find my IBAN 
  • Payment investigations

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Financing my dreams

  • New mortgage 
  • Increasing a mortgage 
  • Paying back a mortgage 

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Manage my portfolio

  • Buy/Sell securities
  • Ordering tax statement
  • Open deposit account

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