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Service & Support

On this page, you will find answers to frequently asked questions, guides and useful information for private and corporate clients.

Manage / new products

  • CSX
  • Online Banking
  • Debit Mastercard

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Manage my accounts

  • Account statements 
  • Payment slips
  • Death

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Pension provision

  • Open 3rd pillar account 
  • 3rd pillar tax statement
  • 2nd pillar account opening

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Corporate Clients:
further topics

Capital Payment Account

  • Company founding
  • Startups.ch partnership
  • After founding

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Manage my cards

  • Block debit card
  • Block credit card
  • Change country settings

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Security & privacy

  • Online Banking Login 
  • New mobile device 
  • Forgot password

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Manage my payments

  • Enter new payment 
  • Find my IBAN 
  • Payment investigations

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Online Relationship Opening

  • Sole proprietorship
  • LTD, LLC
  • Duration of opening, others

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Manage my personal details

  • Name change
  • Change of address 
  • Power of attorney

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Financing my dreams

  • New mortgage 
  • Increasing a mortgage 
  • Paying back a mortgage 

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Manage my portfolio

  • Buy/Sell securities
  • Ordering tax statement
  • Open deposit account

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Manage my business

  • Change address instruction
  • Change holder’s address
  • Change specimen signature

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