Security Important Security Factor – Your Awareness
What You Need to Be Aware Of
There is currently a wave of phishing emails PDF (21 KB) showing Credit Suisse as the sender (...@credit-suisse.com), with the subject line "Important system change." You should not click on the link in these emails or reply to the email. Please delete these emails immediately for your own security.
Credit Suisse never requests your current SecurID number or the SMS code by telephone or email. If you are contacted by phone by persons trying to obtain log-in information, please hang up immediately and contact our support telephone number, which you will find on our home page.
Phishing Mail about SEPA
Phishing emails in the name of Credit Suisse are being circulated (see figure) under the pretext of updating SEPA settings. They have a Credit Suisse sender's address. The intention of the email is to get you to click on the link it contains. Upon clicking the link, you are prompted to disclose personal information that may be misused by identity thieves. Once you have entered your personal information, the fraudsters may call you pretending to be Credit Suisse and try to obtain current SecurID numbers or SMS codes.
We would like to make it absolutely clear that Credit Suisse will never request your current SecurID number or SMS code over the telephone and would also never send an email requesting this information.
If you are contacted by phone by persons trying to obtain log-in information, please hang up immediately and contact our support telephone number, which you will find on our home page.
SSL Security Loophole and Online Banking
Credit Suisse has succeeded in closing the "Heartbleed" SSL security loophole for the systems affected. Credit Suisse Online and Mobile Banking and the www.credit-suisse.com/ch/en were nevertheless able to be used and can be used again as usual.
Analyses showed that there was no risk to our Online Banking service. Our comprehensive security concept features a whole range of measures and, as a result, the security of the Online Banking service was never affected.
Ensuring maximum levels of security in the development and implementation of all technologies and end-user devices is a priority for Credit Suisse.
The usual recommendations apply to Online and Mobile Banking users:
- Always keep your anti-virus protection up-to-date.
- Change all the passwords you have used for your email account and for other user accounts such as for online shopping, social networking sites, or other internet services at regular intervals.
- Make sure you are aware of current internet threats.
Malware – Strange Messages when Logging In
If you receive strange messages (see examples) when logging into the Online Banking tool, this may mean that your computer has been infected by malware. Fraudsters use malware to access your personal data. If you see indications like these when logging in, please cancel the log-in process immediately and contact Online Banking Support.
Phishing Email on SMS Security Procedure in Circulation
Under the pretext of improving security, phishing emails on the Credit Suisse SMS security procedure are being circulated (see figure). They have a Credit Suisse sender's address. The intention of the email is to get you to click on the link it contains. Upon clicking the link, you are prompted to disclose personal information that may be misused by identity thieves.
Important: Credit Suisse will never ask you to disclose your personal information via email, text message, or telephone. If you receive such an email, please delete it immediately.