FAQ FAQ Security & Login
FAQ Security & Login
Security & Login
The new password will be sent within two to three business days by post. As soon as you have received the new password, log in with your user ID and the new password. You can then set another password of your choosing.
You probably input the wrong user ID. Your password may also be incorrect. Also check your mobile phone's network connection. Your network provider may have general problems.
We recommend: turn your mobile phone off and on again (also see SMS security procedures).
You can further improve your security by using a restricted user profile (without admin rights) when surfing the internet and using Online Banking. You can create a restricted profile under "Start" ⇒ "Control panel" ⇒ "User accounts" → "Create new account" → "Restricted" → Open "Create account" (Windows XP).
No. The second ID is required per Online Banking session, irrespective of the number of attached Online Banking contracts.
For further information on security in relation to mobile banking please check the Mobile Banking tab.