Private Clients How to Contact Us

How to Contact Us

We look forward to assisting you. Which topic do you have a question about?

Opening

You can apply for the account you require using this link to the application form. Would you prefer to open the account in person? Our advisory team would be happy to help:

Telephone: +41 (0)848 880 840
Monday – Friday: 8 a.m. – 8 p.m.

If you are an existing Credit Suisse client, you can contact the appropriate client support service directly (this information can be found on your account statements).

Existing Account and Closure

For security reasons, we are unable to reply by email to specific queries about existing accounts. We therefore kindly ask you to contact the appropriate client support service directly (this information can be found on your account statements) or the advisory team stated below:

Telephone: +41 (0)848 880 840
Monday – Friday: 8 a.m. – 8 p.m.

Not found what you are looking for?

If the information provided above does not relate to your issue, please send us a contact request.
To the contact form

For security reasons, we are unable to reply by email to specific inquiries about existing Cash Service cards and Maestro cards. This also includes orders for new bank cards. We therefore kindly ask you to contact the appropriate client support service directly (this information can be found on your account statements) or the advisory team stated below:

Telephone: +41 (0)848 880 840
Monday – Friday: 8 a.m. – 8 p.m.

If your card is lost or stolen: +41(0)800 800 488 (24-hour)

Not found what you are looking for?

If the information provided above does not relate to your issue, please send us a contact request.
To the contact form

Ordering a New Card

Please contact Credit Suisse directly:

Online: Complete the contact form
or call us on: +41 848 880 840*
or via Swisscard

Questions about Invoices and Limits, Contra-entries, and Balance Refunds

Please contact the issuer of the card, Swisscard AECS GmbH ("Swisscard")
Credit Suisse Visa and Mastercard credit cards
(incl. Viva Mastercard)
24-hour helpline: + 41 (0) 44 659 61 84
Online: Swisscard AECS GmbH Customer Service for Credit Suisse credit cards

Bonviva Credit Cards:

24-hour helplines:
Platinum: +41 (0) 844 000 900
Gold: + 41 (0) 844 000 880
Silver: + 41 (0) 844 000 880
Online: Swisscard AECS GmbH Customer Service for Bonviva credit cards

American Express® Charge Cards:

The American Express® Gold Card
24-hour helpline: +41 (0) 44 659 25 35
Online: Amex® Client Center – Gold Card

The Platinum Card®:
24-hour helpline: 00800 80 600 602
International: +41 (0) 44 659 63 72
Online: Amex® Client Center – Platinum Card®

Theft or Loss of the Card

Please block your card immediately by calling the card issuer, Swisscard AECS GmbH ("Swisscard")

Swisscard SOS Hotline

General questions regarding navigation and functions, general requests for technical support, and your feedback can be submitted using a form.

Frequently Asked Questions

Click here for answers to frequently asked questions about all aspects of Online & Mobile Banking.

Support for Login, Applications, and Contract Changes

For security reasons, we are unable to reply by email to specific inquiries about personal Online & Mobile Banking (login, applications, and contract changes). For your protection and to prevent misuse, we kindly ask you to call us on the following number:

Not found what you are looking for?

If the information provided above does not relate to your issue, please send us a contact request.
To the contact form

For security reasons, we are unable to reply by email to specific inquiries about personal Online & Mobile Banking (login, reward orders, Bonviva points). For your protection and to prevent misuse, we kindly ask you to call us on the following number:

Login
Telephone: +41 (0)844 800 888
Monday – Friday: 7:30 a.m. – 10 p.m.
Saturday and Sunday: 9 a.m. – 4 p.m.
Swiss public holidays: 9 a.m. – 4 p.m.

Orders and Points
Telephone: +41 (0)844 000 880
Monday – Friday: 8 a.m. – 5 p.m.

We look forward to assisting you!

Do you have any questions concerning financial planning, pension provision, tax, or inheritance?

Use the contact form to arrange a personal consultation, or call us on 0844 200 111

Opening a Pension Account/Safekeeping Account – 3rd Pillar

Open third pillar products conveniently and quickly online using our account opening form

Applying for a Vested Benefits Account/Safekeeping Account – 2nd Pillar

Apply for second pillar products conveniently and quickly online using our application form

We look forward to assisting you!

If you have any questions about the free Viva Banking Package for young people and students, we are happy to help. For security reasons, we are unable to reply by email to specific inquiries about your Viva account. For your protection and to prevent misuse, we kindly ask you to call us on the following number:

Viva Hotline
Monday – Friday
8 a.m. – 5 p.m.
Telephone: 0844 000 220
Viva Website

Our Financing Experts would be happy to arrange a personal consultation and advise you on all aspects of financing your property. Arrange an appointment here.

If you wish to apply for financing, we would be happy to provide you with a personal financing proposal.

For security reasons, we are unable to reply by email to specific inquiries about your mortgage. For your protection and to prevent misuse, we kindly ask you to call us on the following number:

Monday – Friday
8 a.m. – 8 p.m.
Telephone: 0844 100 111
credit-suisse.com/mortgages

For security reasons, we are unable to accept your change of address online. We therefore kindly ask you to contact the appropriate client support service directly (this information can be found on your account statements) or the advisory team stated below:

Support for Private Clients
Telephone: +41 (0) 848 880 840
Monday – Friday: 8 a.m. – 8 p.m.

You can also notify us of your change of address by postal mail: Change of address (PDF)

We look forward to assisting you!