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We welcome your questions and feedback. Please note that we do not accept any transaction orders (e.g. payment or stock exchange orders), notifications concerning change of addresses, or applications to open an account that are submitted using this form.

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Order a new password for your Online & Mobile Banking through the Online Banking Login here and select the option “Forgot your password?”

Order a copy of the SecureSign letter or set up a new SecureSign device through the Online Banking Login here. Login with your credentials and click on “Add a new SecureSign device” to start the process.

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We welcome your questions and feedback. Please note that we do not accept any transaction orders (e.g. payment or stock exchange orders), notifications concerning change of addresses, or applications to open an account that are submitted using this form.

Legal note

Please note that your data will be transmitted to us over the internet. Electronic transmission of data entails risks and banking secrecy cannot be guaranteed when using any means of electronic communication. For certain services, Credit Suisse uses strong encryption to transfer your data (such as e-banking). In these cases you will be informed separately about the treatment of this data and details concerning encryption. For further information on how we process your personal data, please read our Data Privacy Statement (PDF) and Cookie Policy.

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