Change location

You are about to change the origin location from where you are visiting Credit-suisse.com.

*The location of origin is defined in your browser settings and may not be identical with your citizenship and/or your domicile.

Contactless payment with the Debit Mastercard

Information about the new debit card – the Debit Mastercard

Here you will find answers, tips, and other useful information about your new debit card.

General information

  • What is the Debit Mastercard?

  • Why has the Maestro card been replaced by the Debit Mastercard?

  • How do I obtain a Debit Mastercard?

  • Do the conditions for the Debit Mastercard differ from those of the Maestro card?

  • Can I order the Debit Mastercard for an account in foreign currency?

  • Is it possible to choose between a black and a white Debit Mastercard?

  • What are the daily and monthly limits for my Debit Mastercard? How can I change these?

Uses and functionality

  • What differentiates the Debit Mastercard from the Maestro card?

  • What functions does the Debit Mastercard offer?

  • How is it different from a credit card?

  • Where can the Debit Mastercard be used?

  • Can the Debit Mastercard be used for mobile payments?

  • How are payments made in online shops with the Debit Mastercard?

  • Can the Debit Mastercard be used to top up a prepaid mobile phone at an ATM?

3D Secure

  • How can I register my Debit Mastercard for 3D Secure?

  • What should I do if I have lost my 3D Secure registration code (OTRC)?

  • Is making an online payment with the Debit Mastercard secure? What is 3D Secure and how does it make online payments more secure?

  • How does 3D Secure work with online payments?

  • Can online payments be made without 3D Secure?

Scope of use

  • Do the travel settings also apply to online payments?

  • Can the online payment function be deactivated?

  • How can I store my Debit Mastercard as a payment type?

  • Do I have to update card data stored with retailers after the debit card expires?

  • Can automatic transmission of the new expiration date be deactivated?

  • Which card functions can be activated and deactivated by the client in online and mobile banking?

  • How can I use the Debit Mastercard to book a rental car or hotel?

Contactless payments

  • How does a contactless card transaction work?

  • When will the contactless feature be activated? Do I need to do something to make it work?

  • Do I need to enter my PIN for contactless card transactions?

  • Can I make contactless payments for amounts over CHF 80 as well?

  • Can I have the contactless feature deactivated?

  • What does NFC mean?

  • What data is stored on the chip?

  • How secure are contactless payments?

Other issues

  • I have lost my Debit Mastercard – how do I block it?

  • How can I complain about an unjustified debit?

  • Where can Credit Suisse clients get help with their Debit Mastercard?

Anchor: onlineeinkaufen

Online purchases

  • How does shopping online work?

* Please note that telephone conversations may be recorded. By making a call, you acknowledge your agreement with this business practice.

** This service is currently only available to private clients. Corporate clients can have the settings changed by their client advisor.