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Contactless payment with the Debit Mastercard

Information about the new debit card – the Debit Mastercard

Here you will find answers, tips, and other useful information about your new debit card.

General information

  • 1. What is the Debit Mastercard?

  • 2. Why has the Maestro card been replaced by the Debit Mastercard?

  • 3. When will the replacement of the existing Maestro card with the new Debit Mastercard take place?

  • 4. Do the conditions for the Debit Mastercard differ from those of the Maestro card?

  • 5. Can the Debit Mastercard be ordered for an account in foreign currency?

  • 6. Is it possible to choose between a black and a white Debit Mastercard?

  • 7. What are the daily and monthly limits for my Debit Mastercard? How can I change these?

Uses and functionality

  • 8. What differentiates the Debit Mastercard in comparison to the Maestro card?

  • 9. How is it different from a credit card?

  • 10. Where can the Debit Mastercard be used?

  • 11. Can retailers who do not accept the Debit be reported?

  • 12. What functions does the Debit Mastercard offer?

  • 13. Can the Debit Mastercard be used for mobile payments?

  • 14. How are payments made in online shops with the Debit Mastercard?

  • 15. Can the Debit Mastercard be used to top up a prepaid mobile phone at an ATM?

3D Secure

  • 16. How can the Debit Mastercard be registered for 3D Secure?

  • 17. What should be done if the 3D Secure registration code (OTRC code) was lost?

  • 18. What is 3D Secure and how does the process protect the security of payments made online using the Debit Mastercard?

  • 19. How does 3D Secure work with online payments?

  • 20. Can online payments be made without 3D Secure?

Scope of use

  • 21. Do I have to use a new code (OTRC) every time I activate the online payment function in online and mobile banking?

  • 22. I am changing my telephone number soon. Do I have to request a new registration code (OTRC) to register for 3D Secure?

  • 23. Do the travel settings also apply to online payments?

  • 24. Can the online payment function be deactivated?

  • 25. Will the online payment function for the Viva Kids Debit Mastercard be activated immediately when Viva Kids is converted to a Viva Young Banking P

  • 26. How can the Debit Mastercard be stored as a payment type?

  • 27. Can automatic transmission of the new expiration date be deactivated?

  • 28. Which card functions can be independently activated and deactivated in online and mobile banking?

  • 29. How can the Debit Mastercard be used to book a rental car or a hotel?

Contactless payments

  • 30. How does a contactless card transaction work?

  • 31. When will the contactless feature be activated? What needs to be done to make it work?

  • 32. Does the PIN need to be entered for contactless card transactions?

  • 33. Can contactless payments be made for amounts over CHF 80 as well?

  • 34. Can the contactless feature be deactivated?

  • 35. What does NFC mean?

  • 36. What data is stored on the chip?

  • 37. How secure are contactless payments?

Other issues

  • 38. The Debit Mastercard is lost – how can it be blocked?

  • 39. How can a complaint be made about an unjustified debit?

  • 40. Are the Credit Suisse Debit Mastercard and the Credit Suisse Mastercard credit card processed by the same card processor?

  • 41. Where can Credit Suisse clients get help with their Debit Mastercard?

Online purchases

  • How does shopping online work?

Contact us
Your advisor will be happy to arrange a personal consultation.
Call us at 0848 880 844*; Mon.–Fri., 08:00–20:00.
For more information visit our website at:

Anchor: onlineeinkaufen

* Please note that telephone conversations may be recorded. By making a call, you acknowledge your agreement with this business practice.

** This service is currently only available to private clients. Corporate clients can have the settings changed by their client advisor.