If you lose your Debit Mastercard, please request us to block it immediately.
- You can block your card yourself in online and mobile banking**. There is no charge for blocking a card in online and mobile banking.
- Call our 24-hour helpline at +41 (0)800 800 488*. Please note that a fee of CHF 55 will be charged.
At your request, we will mail you a new Debit Mastercard and, in separate letters, a new PIN and a new registration code (OTRC). There is a fee of CHF 20 for replacing your card. Please note: If your card is stolen, please submit a statement of loss to the police.