Data incident United Kingdom – Experian Identity Plus

Your Complimentary Experian Identity Plus membership

To help you to monitor your personal information for certain signs of potential identity theft or misuse of your personal data, you can sign up for a complimentary 12-month membership to Identity Plus. This service helps detect possible misuse of your personal data and provides you with identity monitoring support, focused on the identification and resolution of identity theft.

Activating your complimentary Identity Plus membership

1. Ensure that you sign up for the service by May 31, 2023 (your code expires after this date).
2. Visit the Identity Plus website to get started: https://identity.experian.co.uk/get-started/protection
3. Validate your activation code. Please ensure you enter this exactly as it appears in your letter or email notification.
4. Enter your details to complete the registration

Once your membership is activated, you will have access to the following features:

• Unlimited access to your Experian Fraud Report.
• Credit Alerting – an email or SMS to let you know when certain changes happen on your Experian Credit Report, such as the addition of a new credit search.
• Access to Experian’s CreditLock feature so you can Lock your Experian Credit Report when you’re not applying for credit.
• Web monitoring – an alert by email or SMS which confirms that personal information has been found on the dark web.
• Access to Experian’s Victims of Fraud service if you do become a victim of fraud, who will support you in resolving fraud that has occurred.
• If you are at higher risk of fraud, Experian can add protective Cifas registration to your Credit Report which can help prevent credit being taken in your name.

Steps you can take to protect your identity

• Check your bank statement regularly for any unusual payments that you do not recognise.
• Check your Experian Credit Report regularly for newly opened accounts or credit searches that you do not recognise.
• Use strong passwords and change them regularly. Try to keep them at least eight characters long and use numbers, upper case, lower case and symbols.
• Activate CreditLock to prevent potential fraudulent applications
• Never give out personal details over the phone unless you are sure who you are speaking to.
• If you think you have been a victim of fraud you should report it to Action Fraud, the UK's national fraud and internet crime reporting centre, on Tel. 0300 123 2040.

If you have any questions regarding this service, then please contact Experian’s Customer Support Centre on Tel. 03444 818182*. They are open Monday to Friday, 8am to 6pm.