Contact Us How to Complain
How to Complain
We're Here to Help
If you are not entirely satisfied with our service, we want to hear from you as soon as possible. We will aim to put matters right as soon as we can. Where possible, we will also take steps to prevent the problem happening again.
Contact your Relationship Manager
The quickest way to address any concerns you have is to contact your relationship manager or normal day-to-day contact.
Please allow them the first opportunity to answer your concerns and put matters right.
Write to Us
If you are not entirely satisfied, you can write to us at:
Client Feedback specialist unit
Fax +41 (0)44 333 62 99
If we can‘t resolve matters on the spot, we will send you a letter within five working days to confirm that we are investigating your matter.
Write to the Banking Ombudsman
Clearly, we always want to resolve any concern you raise with us. However, if you are not satisfied with our final response, you can refer your case to the Swiss Ombudsman Service.
Swiss Banking Ombudsman
Phone (08.30-11.30 a.m.)
- +41 43 266 14 14 (German / English)
- +41 21 311 29 83 (French / Italian)
- +41 43 266 14 15