Our People Meet Bettina
Title: Relationship Manager
Business Area: Private Banking and Wealth Management
Location: Zug, Switzerland
Joined Credit Suisse: May 2015
I don’t have a classic banking background. I got my Master’s in International Administration and Conflict Management at the University of Constance in Germany. I was thinking about what to do after graduation, and went to a job fair in Basel. Credit Suisse had a workshop that offered a closer look at the role of a Relationship Manager. We got to work on actual case studies and that gave me a good sense of what it would be like to work there. I really enjoyed the experience and decided to apply for the Career Start Program.
My first bank account was with Credit Suisse, and my family has been with the bank for a long time. I felt a real connection here. I also wanted to work at a big bank that provided all of the services and opportunities that come with working for such a global organization.
The Career Start Program made it possible for me to get to know different people and different parts of the bank. I started as an assistant on a high-net-worth client team. I spent most of my time with my “home” team here in Zug, but I also had the opportunity to attend several training days and shadow people working in other areas and offices. I particularly enjoyed going to the Foreign Exchange trading floor and seeing how they traded currencies.
The most rewarding thing about being a Relationship Manager is the contact I have with our clients. We are the face of the bank. If clients have questions, we are the first people they ask. At the same time, we are proactive about making suggestions to help them make better decisions about managing their wealth.
There are a lot of ways to get involved and meet colleagues throughout the bank. This could be anything from attending monthly lunches organized by our regional Diversity Network, to doing volunteer work. I recently helped at an event celebrating the opening of the Gotthard Base Tunnel. It was fun because it ties into our firm’s history—our founder helped raise the financing to build the Gotthard tunnel in Switzerland.
I don’t really have a typical day. It really all depends on the clients. I have to be flexible because my day often varies so much, depending on what our clients need. I really like this aspect of the job.
Outside of work, I love cooking and traveling. I will try to cook anything. Yesterday I made a New York cheesecake. Last year my boyfriend and I roasted our first turkey. That was quite an experience! Whenever we go abroad, we also try to take cooking classes. We love Asian cuisine. Earlier this year we traveled to Indonesia and took cooking classes there.