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Materiality assessment

The materiality assessment forms part of our ongoing dialogue with external and internal stakeholders. By communicating with them about key topics, we gain a better understanding of their perspectives. This enables us to actively address important issues and challenges.


We identified 15 material issues in our 2018 materiality assessment:


We aim to focus our corporate responsibility reporting activities on topics that are relevant to our business and our stakeholders. We therefore regularly undertake a materiality assessment in order to identify critical economic, environmental and social issues that may either have a significant impact on the company's business performance or substantively influence the assessments and decisions of our stakeholders. We believe that doing so will help us to identify new trends and evolve our strategy accordingly, as well as tailor our reporting to align it with the interests and needs of our business and our stakeholders.

The materiality assessment is based on our ongoing dialogue with stakeholders across all parts of our business. We strive to ensure that the list of material issues identified in the past remains relevant and that important new topics are addressed.

Having reached out to a larger number and broader range of stakeholders through a structured survey in 2017, we revised and updated the list of material issues in 2018 in a process that included the analysis of information from monitoring tools, a dedicated media review, as well as the views of internal experts who participate in an ongoing dialogue with relevant stakeholder groups. This allowed us to take into account the perspective of clients, investors and analysts, policymakers, non-governmental organizations (NGOs), employees and other stakeholders.

Based on the results of this analysis, we updated and adjusted our materiality assessment for 2018, taking account of the changing relative importance assigned to the issues identified. The findings reflect average values of importance based on the assessment methodology.