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Materiality assessment

The materiality assessment forms part of our ongoing dialogue with external and internal stakeholders. By communicating with them about key topics, we gain a better understanding of their perspectives. This enables us to actively address important issues and challenges.


We identified 18 material issues in our 2020 materiality assessment:

Materiality assessment

Our sustainability reporting activities focus on topics that are relevant to our business and our stakeholders. We regularly undertake a materiality assessment in order to identify economic, environmental and social issues that may either have a significant impact on the company's business performance or substantively influence the assessments and decisions of our stakeholders. We believe that this helps us recognize new trends and evolve our strategy accordingly, as well as align our reporting with the interests and needs of our business and our stakeholders.

The materiality assessment is based on our ongoing dialogue with stakeholders across all parts of our organization. We strive to ensure that the list of material issues identified in the past remains relevant and that important new topics are addressed. To explore our stakeholders' views on their perceived importance of issues for Credit Suisse, we conducted a structured online survey in 2019, reaching out to a broad range of external and internal stakeholders in all regions where we operate. Building on the results of this survey, the list of material issues was revised and updated in 2020 in a process that included the analysis of information from monitoring tools, a dedicated media review, as well as the views of internal experts who participate in an ongoing dialogue with relevant stakeholder groups.

Throughout this process, we considered the perspectives of clients, investors and analysts, policymakers, non-governmental organizations (NGOs), employees and other stakeholders. The 2020 list of material issues is the result of this analysis and reflects average values of perceived importance.

The greatest increase in relative importance compared to the previous year was attributed to the issues of environmental and social risk management and human resources management. New topics included in the 2020 materiality assessment are: Corporate culture & values, Transparency & alignment to ESG frameworks, and Financial inclusion & accessibility.