Trust and Expertise

Client proximity has many facets

All business relationships are based on trust. Credit Suisse therefore wants to be a reliable long-term partner to its clients and to offer them products and services that are tailored to their needs. To ensure it achieves this objective, Credit Suisse continuously reviews its product range and regularly assesses client satisfaction in key areas. By analyzing client surveys and examining the causes of complaints, Credit Suisse is able to make targeted improvements.

Professional information

Personal contact plays a vital role in Credit Suisse's dialog with its clients. In addition, Credit Suisse provides information about current economic and social issues, as well as trends and developments in the financial markets, in its various publications.

These publications include "Bulletin" - the world's oldest magazine for bank clients, which has received numerous awards - as well as the online magazine "In Focus", which features background reports, videos and interviews on topics relating to the economy, culture, society and sports.

A further example is the investor magazine "Global Investor", with periodic special issues entitled "Global Investor Focus". These publications examine special topics of global importance or key future trends. They are also aimed at establishing a dialog with external specialists in order to offer the broadest and most varied range of knowledge possible.