Accessibility

Accessibility Statement

Our goal is to make our products and services accessible to people with disabilities. This applies to branches, ATMs, websites and applications, Contact Centers, and to the sending of information. Credit Suisse wants to take a pioneering role in each of these areas.

Accessible Websites and Applications

In the future, all websites and applications will be implemented in line with the World Wide Web Consortium's (W3C) Web Content Accessibility Guidelines (WCAG).

• W3C Web Accessibility Initiative

Accessible Applications:

The online banking solution, Direct Net, is accessible to clients who are visually impaired. Among the functions and services that have been implemented are the following:

• Contrast setting
• Alternative text for graphic elements (pictures, tables, forms)
• Structured layout
• All commands via keyboard

Direct Net hotline, Tel. 0844 800 888 (international: +41 844 800 888 or: +41 44 657 36 40)

Accessible Websites:

The following Credit Suisse websites are accessible to clients with disabilities, and have an AA+ certification from the Access for All foundation, the highest rating in Switzerland.

• Private Clients Switzerland
• In Focus, the online magazine of Credit Suisse

Accessible Branches

New and renovated Credit Suisse buildings (branches, offices, and ATM locations) are subject to comprehensive suitable design guidelines to ensure access for people with disabilities and senior citizens. Among the places these guideline apply to are:

• - Outdoor area of branches (entry, parking spots)
• Entrances
• Client reception areas
• Meeting rooms
• ATMs

Accessible ATMs for Those in Wheelchairs

At selected locations ATMs have been mounted lower than usual: the keyboard is 84 cm from floor level. The standard height is 94 cm.

• List of ATMs with wheelchair access

Talking ATMs

From July 2008 a total of 160 talking ATMs will be in operation at busy locations. The acoustic instructions can be heard via headphones in German, Italian, French, or English.

• List of Talking ATMs

Accessible Information in Paper Form

Itemized statements, account statements and daily statements can be requested in larger print (15 pt.) or in braille (beginning in the spring of 2008).

Accessible Services for Clients Who Are Deaf

An intermediary assists when information is relayed over the telephone. He or she translates the written or spoken word in the dialog between the client and Credit Suisse. The same level of service applies to all clients, provided the case involves information (account balance, account movement) and simple orders (credit/debit advices, credit cards, payment slips).