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Accessibility
To provide each and every person with uncomplicated access to our products and services, we place great importance on "barrier-free" accessibility.
It is important to us that we enable all our clients, as well as other interested parties, to have unrestricted access to our products, services and information. Through our Accessibility project, we are eliminating barriers wherever we can – from our branch offices to ATMs, websites, online banking and bank statements. We have adapted these services to the needs of elderly people and those with impaired vision, hearing or mobility. We also train and encourage our staff to be aware of the different needs of our clients, thus ensuring they can have easy access to all of our services.
In Switzerland, Credit Suisse AG has now made 59 ATMs wheelchair-accessible. More are planned.
Accessible Websites and Applications
All the websites and applications of Credit Suisse AG are implemented in accordance with the Web Content Accessibility Guidelines (WCAG) of the World Wide Web Consortium (W3C).
Accessible Applications
The online banking solution, Direct Net, is accessible to clients who are visually impaired. Among the functions and services that have been implemented are the following:
- Contrast setting
- Alternative text for graphic elements (pictures, tables, forms)
- Structured layout
- All commands via keyboard
Direct Net hotline, Phone 0844 800 888 (international: +41 844 800 888 or: +41 44 657 36 40)
Accessible Websites
All the new websites of Credit Suisse AG have been certified by the "Access for all" foundation with the AA+ quality label, the highest possible rating in Switzerland.
Accessible Branches in Switzerland
New and renovated Credit Suisse AG buildings (branches, offices, and ATM locations) are subject to comprehensive suitable design guidelines to ensure access for people with disabilities and senior citizens. Among the places these guideline apply to are:
- Outdoor area of branches (entry, parking spots)
- Entrances
- Client reception areas
- Meeting rooms
- ATMs
Accessible ATMs for Those in Wheelchairs
At selected locations ATMs have been mounted lower than usual: the keyboard is 84 cm from floor level. The standard height is 94 cm.
Talking ATMs
Since July 2008 a total of 160 talking ATMs are in operation at busy locations. The acoustic instructions can be heard via headphones in German, Italian, French, or English.
Accessible Information in Paper Form
Itemized statements, account statements and daily statements can be requested in larger print (15 pt.) or in braille.
Accessible Services for Clients Who Are Deaf
An intermediary assists when information is relayed over the telephone. He or she translates the written or spoken word in the dialog between the client and Credit Suisse AG. The same level of service applies to all clients, provided the case involves information (account balance, account movement) and simple orders (credit/debit advices, credit cards, payment slips).
