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Forex Trading FAQ

Answers to the most frequently asked questions about online trading with foreign exchange.

1. Acquisition at Other Bank Possible?

Foreign exchange transactions with another bank are not possible. In the interests of security, both the debit and credit account in a Forex Trading transaction must belong to the same banking relationship.

2. Trading Price Is Not the Same as Interbank Rate

The trading price proposed by Credit Suisse is a current rate that is valid at the time of trading. It can deviate from the interbank rates shown in the information area. The latter are rates that are used by banks for trading large amounts in the millions. They are also displayed with a slight delay.

3. Difference Between Telephone and Online Tool?

The only difference between a telephone and electronic (with Forex Trading) transaction is the way in which the transaction is concluded (i.e. via telephone or via the internet). The processing, confirmation, etc. are independent of the transaction method chosen.

4. Forex Trading for Private Individuals Too?

If the requirements are met, private individuals can also use Forex Trading.

5. Forex Trading for Non-Clients Too?

Unfortunately, non-clients cannot use Forex Trading. If you are not a client of Credit Suisse, please contact us about opening an account.

6. No More Personalized Advice?

Personal contact and advice is very important to us and even with Forex Trading our experts remain at your disposal. 

7. Minimal Differences from Amounts Booked?

When processing a transaction, we adhere to the Swiss convention of rounding amounts up or down to the nearest five centimes. Some minimal differences (a few centimes) may therefore arise between the amounts that are confirmed and the amounts booked.

8. Payments to Third Parties?

No. Payment transactions (including those involving currency exchanges) continue to be available via Direct Net, our online banking tool.

9. Correction of Completed Transactions?

Once you have accepted the exchange rate proposed by the bank and Forex Trading has concluded the transaction, the exchange becomes binding on both parties. In principle, completed transactions can be neither corrected nor cancelled. In such cases, phone the traders in your foreign exchange center as soon as possible or call the hotline to discuss a solution.

10. User Instructions

You can find important notes and contact information presented in a clear way in the following document: User instructions PDF (148KB)

 

Advice from Our Forex Trading Specialists

If you have questions about forex trading, please call our special hotline at
0800 808 650 for personal, free information from a forex specialist.

 

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Telephone 0800 88 88 71 

(free of charge) 

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