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FAQs on Direct Net
Account
How can I save selected settings, such as groupings or booking periods, as a template?
The settings selected in key fields are automatically saved and will be retained until you change them.
Which bookings can be seen under "Bookings"?
The bookings section shows the bookings on your account. The default setting shows you bookings made within the last 30 days. You can also select bookings for another period or a specific number of bookings from this page. The information you select will be saved for future Direct Net sessions.
Where can I find the IBAN, BIC/SWIFT or clearing number for one of my accounts?
The IBAN is shown on all pages within the Account area. The BIC is displayed at the top of each account details page. To display the clearing number, select "Show All Details" at the top of any account details page.
What are provisional bookings?
Provisional bookings are advance notices of items that are not yet definitively booked and are therefore still subject to change. However, as these advance notices affect the balance, items such as provisionally booked account deposits are available for withdrawal via ATMs.
How can I export bookings from a particular month into Excel?
There are two ways of doing this:
- Select the desired account and choose "Search Bookings". Then enter the period, e.g. 01.04.2009- 30.04.2009, as the search parameter. When the results are displayed, click on the "Export" button under the bookings found.
- Select the desired account from the list of accounts. Select "Current Month" (to the right above the bookings displayed) and click on "Go". Now you can scroll backward and forward by month under the displayed bookings. When the desired month is displayed, click on "Export".
Why can I not see details of incoming payments?
If you see a booking with the text "Payments" and "Global credit in accordance with separate advice" on your account, your account is set up in such a manner that similar bookings are booked in summary form. If you wish to change this so that each credit item is booked individually (incl. details of the sender), please contact the client service unit.
If you have received a payment that was made in cash at a post office counter using a red payment slip, we unfortunately cannot display the details of the transaction directly in the account details section. You will be able to obtain the details as an e-document or as a paper statement shortly.
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