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Private Clients - Switzerland

FAQs on Direct Net

Error Messages

What do I do if the "Empty browser cache" message appears?

We recommend that you empty your cache after every online banking session, as described below.

For Internet Explorer:

  • Click on "Tools" in the upper menu bar and then select "Internet Options".
  • Click on "Delete Files" under "General".
  • Confirm by clicking on "OK".

For Firefox:

  • Click on "Tools" in the upper menu bar and then select "Options".
  • Click on Cache "Clear" under "Privacy".
  • Confirm by clicking on "OK".

For Safari:

  • Click on "Safari" in the upper menu bar and then select "Empty Cache".
  • Click on "Empty".

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